Sonic Drive-In — Restaurant in Stoughton

If I could give negative stars, this Sonic outside of Boston would be deep in the negatives. As someone who grew up where Sonic was born—Wichita Falls, TX/Lawton, OK—and lived in Krum, TX (home of some of the best Sonic locations in the country), I know exactly what this brand is supposed to stand for. This location? A disgrace.

Let’s start with the first issue: the app advertises 44oz drinks, but this store doesn’t even stock them. Why have them on the menu if they don’t exist? False advertising at its finest. But fine, whatever, we adjust our order.

We arrive at car hop stall 6, check in, and wait. For ten minutes. Finally, someone comes on the speaker—not to take our order, not to apologize for the delay, but to inform us that the car hop was closed. Apparently, we needed to go inside or use the drive-thru. No sign, no prior notice—just ten minutes wasted before they unceremoniously cut the mic off.

So, we pull up to the window, hoping for some semblance of customer service. Instead, we’re greeted by an employee whose attitude screamed, “I hate this job, and I hate that you’re here.” With visible disdain, she simply asks, “What do you want?” No greeting, no confirmation—nothing. I tell her we’ve already checked in through the app and give her my name. She slams the window shut and walks away without a word.

Moments later, she returns, shoves our food at us at lightning speed, and—shockingly—slams the window again without so much as a “have a nice day.” At this point, I don’t even know which drink is which, so I wait for her to return and ask. Her response? “I don’t know, I didn’t make all that.” Then, she walks away. Again.

Now, let’s talk about the food. Absolute disaster. The packaging looked like someone had shaken it like a maraca before handing it over. Sauce-covered boxes, sticky soda cups dripping with syrup and melted ice cream, and overall, just a complete mess. This wasn’t just a mistake—it was carelessness and complete disrespect for the customer.

Sonic was built on Southern hospitality, but this place missed the mark so badly it’s almost offensive. If this is how Sonic is going to be represented in New England, the corporate office should just shut this location down and start over. This was the worst Sonic experience I have ever had in my life.

If anyone from Sonic’s corporate team reads this, fix this store immediately. It is a stain on the...

This place is a joke. We ordered online as nobody bothered to answer at the drive up kiosks. When I went inside to collect our order, there was nobody on the counter. Another customer warned me that there were no fountain drinks and they were instead giving other random drinks without pointing it out. Eventually, a young guy came out with a bag for me but no drinks. I asked him where they were, and he replied “We have no fountain drinks today”. He was confused and hugely defensive when I told him I would require either a suitable alternative or a refund. In fact, I resent being told to “chill” when asking for something I have legitimately paid for. His attitude was dreadful, and he should not be customer facing. Anyway, I spoke to the manager who did go out of her way to resolve the situation, and to be honest, she really needs to take a look at her front of house staff and figure out if they really want the job or not, and recruit people who do.

Outside, there is trash in the parking bays that was dusty, nasty, and had clearly been there a while. One of the bays was closed off.

Oh, and I ordered online and after paying, the screen said a receipt would be emailed to me. I never got one, and I will be checking my credit card account to make sure the correct amount was taken.

The food was okay, but the overall experience has put me right off Sonic. It’s one of those brands that feels like it is taking its last gasps of air and the employees have given up on.

I’m now waiting for the automated reply to this review from Sonic telling me they regret that I had a bad experience, and to call them to discuss it. That won’t be happening, as this review is an accurate record of my experience, and I am not interested in being pacified with corporate words promising that my feedback is important to...

We ordered through the app so we could pickup the food as soon as we got there so we wouldn't have to take up one of the monitor spots when there. When we arrived at the place, all monies were taken except one that was broken and sideways and the app says to choose one of the monitor spots and state the number so they can bring your food. So we figured we don't need the monitor, we have ordered so we go on that spot. We ask an employee that was outside which spot it was because the app says that it displays it on the bottom left of the monitor, but since the monitor wasn't working it wouldn't say, and he tells us it's two. So we go to select two on the app and it says that the spot is taken so we couldn't select it. Fortunately at that time the car next to us in spot one was leaving so we change to that spot and select that. A short while after, that same employee comes out to hand us a bag and drink and we quickly realized that wasn't our order. We tell him and he starts saying, well you were in spot two and you moved here, so I explain to him that we moved and he asks us the name for the order and goes to give the order he was holding to the correct car. I do not understand how us moving to spot one confused him to bring is an order that was neither for spot 1 cause that car had finished their order and left, or spot two as that monitor wasn't working. I didn't pay attention to what car he went to after but I still don't understand what happened. Anyway a few minutes later he bright it the food and we went to the parking lot next to it so we weren't taking up a monitor. The food was ok.

So overall I'd say, seeing how few spots they have, how disorganized they are and the quality being just ok, I don't really see a...