Jimmy John's — Restaurant in Streator

The sandwich was good once they got it right. The first sandwiches they made had no meat on them! Didn't notice that until i was already home and ready to eat. Drove all the way back to let them see no meat on sandwiches and was treated rude by I will assume the manager since he is the one they got when i came in. As I sat watching them make my sandwiches again I see on a few different times employees with cell phones going off. At one point the girl at the VERY BUSY drive through told a customer to wait so she could answer her phone. And I also seen several others take phones out of there pockets to answer text while making sandwiches to put the phones back in there pockets and continue makings sandwiches with out any hand washing at all! So I would think maybe if they got off the phones and paid less attention to text I may have gotten meat on our sandwiches. And the 2nd time around they would gave been completed correctly but nope still missing some vegetables on one of our...

Freaky Fast.....NOT! I have been through the drive thru 4 times now, and it has taken 12-20 min. Evertime! I understand they are new and teaching new employees, but watching them thru the drive thru window is PAINFUL! they have no idea what to do..wondering around like the are lost. Measuring every sandwich with a knife to cut in half like they cant just find the middle and CUT! SMH! Currently sitting in the drive thru now, and had time to write this and I still don't have my food! I also had the "pleasure" of overhearing what I am guessing was an interview as I was waiting for a pick up order. It was laughable at best! Nothing professional about it what so ever. Do you self a favor, order through the app and pick up IN Store, so you don't have to wait 15+ min in...

Every single time I order from there I’m missing a portion of my order. Tonight they don’t close for another 15 minutes and the girl who answered the phone stated they are closing soon and could deliver the rest of my order tomorrow… ummm how does that feed my family TONIGHT? I told her this happens every single time I order from the Streator location. Her response “so what do you want me to do… do you want a credit?” Not “we will fix this problem” or “I’m so sorry, we will address this…”. Just attitude with no real solution for their professional performance. What a...