Teddy G's - reviews,open hours,photo spots, things to do | WanderBoat AI Trip Planner

We dined at Teddy G’s Pub & Grille in Sturbridge, MA, and unfortunately, it was not a great experience. Here’s the timeline of our dinner to provide context: - 5:30 PM: We arrived and were seated promptly. (Proof shown in the Picture with a 15 second recording in which you can see we walked through the door at this time and was seated promptly) - Between 5:30 and 6:14 PM: We ordered our appetizers and entrees. The menus were taken off the table after we placed our order, which was before 6:14 PM. (Proof shown in the picture with a 8 minute and 13 second recording where it showed I started filming at 6:14, additional picture shows our table with no menus on it at 6:14 in the 8 minute and 13 second video) - 7:05 PM: Our entrees were finally served. This is timestamped with video proof. (Proof shown in the picture with a 20 minute and 31 second recording which you can see behind screen of the food coming out by our server) This means our food took at least 51 minutes to arrive after ordering, even giving the restaurant the benefit of the doubt that we ordered our food exactly at 6:14 which was a video of our appetizers that we ordered with no menus on the table which meant we ordered our entrees before this time. Negatives: Long Wait for Food: Waiting nearly or if not literally an hour for entrees is unacceptable. Unprofessional Management: What made the experience even worse was how the management handled the delay. When I brought it up, I wasn’t looking for anything more than an apology or simple acknowledgment of the issue. Instead, I was gaslit and told our food only took 30 minutes to come out, which was factually incorrect based on the videos of the dinner we had. The manager insisted we were wrong and even said we could speak with the owner if we wanted, but by that point, we were exhausted after a 2-hour dinner and just wanted to leave. The attitude and lack of accountability were unprofessional and frustrating. Atmosphere: We were seated near the back where a door kept opening and closing, causing a loud banging noise. This wasn’t just bothersome for us as other parties in the area noticed and complained as well. While I understand the restaurant was full and couldn’t move us, this is something to be aware of for future diners, avoid the back seating area. Poor Water Quality: The water tasted like plastic. We ended up going to our car to get bottled water instead, but this is just an opinion but should be noted. Positives: Our Server: Ashley was amazing in an otherwise disappointing dinner. She was kind and a pleasure to have. That said, it would’ve been nice if she checked in a bit more to update us on our delayed food without us needing to ask. The Food: Once it finally arrived, the food was good. While the long wait soured the experience, the quality of the food itself was a redeeming factor. Final Thoughts: The wait time, poor management response, and disruptive atmosphere outweighed the positives of our meal. Ashley and the food was really good, but the lack of professionalism and accountability from the manager left a lasting negative impression. A Word to the Owner: I’d like to point out that in situations like this, where it’s my word against your manager’s, it’s crucial to consider that a manager’s account may not always be entirely accurate. There’s a bias, as they might try shift blame onto the customer to avoid accountability. I understand managers are trusted to represent the business, but dismissing a customer’s concerns outright reflects poorly on the establishment. It’s important to handle such situations with fairness and openness, rather than assuming the customer is wrong and taking everything the manager says as factual.

Alex NguyenAlex Nguyen

00

This is usually one of our favorite restaurants and best chicken wings in town. Except tonight was a waste of money and ended up throwing out out the chicken wings. My 2 kids lost their appetite while eating they found 2 wings still covered in feathers. It was pretty gross and at first I thought they were over exaggerating then i couldn't bring myself to eat it as well. At 1st i was thrown off while picking up my food the hostess asked if i would like my change, which granted was only $5.37 but still never had anyone ask me that. I was just so thrown off by her asking me that it kind of made me feel obligated to say keep it, maybe that's their tactic of asking. I can overlook that but the feather wings was a little difficult to overlook. I mean its not a cheap pizza place that cost 20 bucks for a large pizza and wings your paying over 50 for a small pizza "well it's 1 size but more on the small side" 20 wings and potatoe skins. It's always worth it and never complained about anything from here but tonight was a bad experience. Other than that my experience has always been great but feather wings are not one of our favorites and will stay away from the wings.

Infinite Light BeingsInfinite Light Beings

00

Due to having kids too young to go out with the crowds Teddy G’s typically has I usually order takeout items. We have some favorite meals here and typically the food is quite good but over the past few times the quality of service and food has gone down. From the young lady taking the order not asking about any of the details to the orders like sides or dressings and having to be reminded they are part of the dinners. To dinners coming out like they had been rushed. Steak special was undercooked to the point I had to throw it in the oven myself. The teriyaki steak order came without teriyaki. That’s the second time in a row. The busier they seem to get the worse the experience is.

Red WyvernRed Wyvern

00

Very good burger and an excellent steak. The service was exceptional. If you can snag Erin as a server you are in good hands. Prompt, knowledgeable, and attentive without being over bearing. A couple of cons though. It was noisy, WAY noisy, and there were patrons at large tables who felt obliged to stand, wander around, and talk to others nearby. (Not the restaurants fault of course but it still had an impact. Only other downer was the creme brulee. It had a proper sugar crust on it and was delicious BUT could have been better if served at room temp. It was stone cold so the delicacy of the custard was lost and the flavor would have been so much more intense.

Denise GunnelsDenise Gunnels

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