Mountain Grounds Coffee & Tea Co. — Restaurant in Sugar Mountain

Horrible service. Rude and condescending owner. Slow service. Cold hot cocoa. Overpriced. Do not recommend and will definitely never be back.

In response to the owner: good luck with your business treating customers the way you treated me. You talked down to me in such a condescending manner. Even with whipped cream and kids temperature, the hot cocoa was cold. My latte had no flavor and it costs $9 for a medium. $20 for one mediocre, flavorless latte and 2 small cold hot cocoas and an employee with an attitude problem. I would have gladly paid that price for a good product and good service but that’s not what I got. I, simply and politely, checked to make sure someone didn’t forget about the hot chocolate as you and your employees were just standing around- I understand that people forget things-it happens-which I why I asked. It took much longer than 5 minutes for my order- you’re blatantly lying. Also you handed me multiple drinks and did not offer a drink tray and walked away. Do not make it seem as if I went behind the counter and did something wrong as I just grabbed a drink tray that was within reach since you failed to offer one to me and I did not want to “bother” you any further. My daughter, who was in the car, took one sip of her hot chocolate and said “mom it’s cold.” When I told you it was cold in the store- you rudely said “yeah whipped cream cools it down”. I guess you weren’t taught how to treat the people who keep your lights on and it shows. But it’s ok because I will gladly take my business elsewhere...

Nestled in the charming town of Banner Elk, Mountain Grounds Coffee Shop is a delightful gem for coffee aficionados and travelers alike. From the moment you step inside, the inviting aroma of freshly brewed coffee envelops you, setting the stage for a memorable experience.

The ambiance is cozy and welcoming, with rustic decor and ample seating options. Whether you're looking for a quiet corner to work or a spot to catch up with friends, Mountain Grounds provides the perfect atmosphere.

But it's not just the ambiance that impresses; the coffee itself is exceptional. From rich espresso drinks to flavorful pour-overs, each cup is expertly crafted using premium beans. The menu also boasts a variety of specialty drinks and teas, catering to every palate.

What truly sets Mountain Grounds apart, however, is the friendly and attentive staff. Their passion for coffee is evident in every interaction, as they eagerly share their knowledge and recommendations with customers.

Overall, Mountain Grounds Coffee Shop in Banner Elk is a must-visit for coffee lovers seeking a cozy and authentic experience. Whether you're a local looking for your daily caffeine fix or a traveler in search of the perfect brew, this charming coffee shop delivers...

I went in for a coffee on my way to work. There was one lady sitting with her laptop waiting for a tea and two gentlemen ordered coffees and sat to wait for them. Meanwhile there was a group of three people in front of me waiting to order as was I. The young man behind the counter never acknowledged any of us waiting. He was busy behind the counter cleaning and doing busy work. I never saw him start the tea or the other coffees that had been ordered. After what seemed like 20 minutes but was probably 5, the group of three walked out frustrated without ever being acknowledged. I decided to wait a few more minutes and see if I could get that cup of coffee I really wanted. Not once did the rude young man ever look at me or acknowledge that he would be with me. I left after telling him how rude he was. Whoever the owners are, I hear that is your son who treated us this way and lost you 4 customers in less than 10 minutes. I wonder how long you will stay in business when Fred and Larry's welcomes people as they walk in. I will never come to your coffee shop again and I tell everyone who asks to be sure to honor Fred...