El Charro Grill Mexican Restaurant — Restaurant in Sumner

FALSER ADVERTISING! BAIT AND SWITCH! ILLEGAL BUSINESS PRACTICES. This restaurant has been offering a BOGO coupon in the Entertainment book for years. My wife and I dined here for the first time this past weekend and upon attempting to pay our bill were notified they are not accepting the Entertainment Book coupons any more. The coupon is new and does not expire until Nov 2017. We had already dined and were being billed for the entire meal even though we had a valid coupon, which was our only reason for eating at this restaurant. If they did not offer the coupon, we would not have eaten there that day. We advised the female manager that we thought they should offer the coupon because it is still valid, and she pointed at the front door which had a sing on it indicating they are not accepting the Entertainment coupons. My wife nor I saw the sign upon entering the business because we were carrying our baby and someone held the door open for us as they were exciting. The manager very rudely stated we should have seen the sign and will not accept the coupon. My wife asked if there was any way we could some to some sort of an agreeable resolution, and the manager became more rude and flippantly flipped the entire bill down on the counter in front of us. I said that is not fair and I was not going to pay for the portion offered by the coupon, and tried to pay the balance with cash, she would not accept it. I said I was not going to pay the entire bill because I have a valid coupon, and the manager said she was going to call the police on me. I allowed her to do so and again offered to pay for the portion of the bill with the coupon and she was again very rude and refused. I showed my ID and left the building, advising we were going down the street to get a milkshake. The police showed up and stated she was refusing to accept the coupon and DEMANDING the entire bill be paid. I was forced to go back and pay the entire bill, very embarrassing, to the same rude manager who offer no apologies or understanding. Offering a coupon and refusing to accept is false advertising! VERY very rude...

There were lots of cars in the parking lot so we thought we were off to a good start. My first observation; there were no Latinos, either serving or as customers. We were seated and I noticed the policy statement on the back of the menu, "If we prepared it properly, we will not take it back or give a refund". That is a first. The water glasses were very small and they did not refill the water. Kathy had the Vegetarian Enchilada, I had the Carne Asada. Two pieces of my steak stuck together and I guess the cook did not notice so one side was raw. We bought the Guacamole and it had no taste and looked fake, too much bright green color. The rice was apparently stored in a chiller overnight without a cover so some of the kernels were dried out. The refried beans were OK with a generous sprinkle of cheese. Service was non-existent. We got our own box to take my steak home to cook it and finally got some one's attention for the check. "Oh, they are in the front", he said. We went to the front and waited five minutes. But the locals apparently love it; most tables were still full when we left. But am I ever tempted to open a Las...

man, i cannot say enough good things about this place. While the chips are a little thicker than I personally like, they may very well make them on site, so I'm not complaining about them. I ordered the huevos rancheros (already had a food urge) and they were TOP NOTCH. the beans were fantastic-something special. eggs were perfect, my buddy ordered carne asada, which was also outstanding. their guacamole is worth mentioning, too. it's the first time i've ever been served a michelada on ice, but it was as good as any i've ever had, and i drink them fast enough, the ice wasn't problematic. :) go here and eat. give yourself enough time, it seemed like they run lean on staff, so you may not get in and out as lightning fast as you might want. still, from walking in the door to walking out, it was barely under an hour. great food. outstanding. the only negative (and it's a small one) is that the booths are a little uncomfortable. shallow, and kind of a weird angle. it would not keep me from eating there OFTEN, which is what i plan on doing now that i've discovered them. also, the service is wonderful....