Fuego Sports Bar and Club — Restaurant in Sunnyvale

Beware of Hidden Fees and Poor Service at Fuego

I had a troubling experience at Fuego this past weekend. At the upstairs bar, a bartender charged me automatic gratuity without any transparency, despite California's new law requiring clear disclosure of such fees as of July. Initially, she quoted $63 for three shots of Jameson, but after my hesitation, she revised it to $48 and showed me her tablet reflecting that amount. (She showed me all her taps which did not display the final amount which felt very shady). However, when I went to pay, the total was $63. It wasn’t until the tipping screen appeared that I discovered the automatic gratuity was added. I'm very familiar with the system Toast which is how I found out she added automatic gratuity. I had to ask her myself if she added and how much it was or else she would have never informed me. This lack of upfront transparency is unacceptable.

Additionally, the shots were under-poured—only 1oz each instead of the standard 1.5oz to 2oz, which is also frustrating considering the high price. When we questioned her about the amount, the bartender even pour the shot into her measuring tool to show us it was 1oz. She clearly did not know we worked in the same industry therefore knew better.

This combination of hidden fees and subpar service ruined my night. I strongly advise others to be cautious and check their bills carefully at Fuego. I took my receipt too in case i do decide to report this to DCA and I realized that even on the receipt it doesn't show automatic gratuity on it. It just shows it as a regular tip.

Transparency needs to be upheld despite the new law in place. I felt scammed despite my multiple attempts for clear transparency with the bartender. I hope to get this resolved before further...

We went to Fuego a couple of weeks ago. They presented a spanish cover rock band for Enanitos Verdes. What a disappointment. Problems: Service, My friend paid for a vip table and the hostesses were completely not in tune and did not give us the table were had reserved, we had to sit on a different table. Paid $450 for a bottle of white patron because to keep the non refundable table we were forced to buy a bottle of alcohol. Total rip off. My friend also called ahead and asked if we could bring our own wine and pay a corkage fee, she was told "of course". The waitress did not honor a corkage fee so we had to buy a poor quality tequila. Safety: I walked in with two bottles of wine (because on the phone we were assured a corkage fee was ok). Not one person asked me to open my bag. As a matter of fact there was nobody checking anything. The place is unsafe because you can introduce anything you want and nobody will check you. The emergency exit located by the stage was blocked by chairs, good luck to patrons and staff in an emergency. Food: We ate at the bar and ordered a burger and salmon. My vegetarian burger arrived but the salmon did not so when we asked the bartender she responded "we are out salmon", she forgot to let us know they were out of salmon. My friend had to change his order to chicken instead and wait for it as I ate my burger. So we ordered hummus for my friend while he waited for the chicken, the hummus was extremely salty, it was the worst hummus I have ever tried, told the bartender how awful it was and she just shrugged and dismissed us.

I do not recommend Fuego as a safe venue or a place to have a...

Holy moly these people are rude. At about 7 o’clock on a Friday night they were blasting music so loudly that nobody at the many outside tables on restaurants along the street could hear each other. They had huge glass front doors propped wide open. My boyfriend went in and asked them if there was any way they could close the door. They said they couldn’t do that because they needed the airflow. After a while, I followed up and went in and asked the same thing. They were still upset about my boyfriend having him come in with the manager, saying that she was going to “go fight him.” 😂🙄. They gave me the same answer about the doors - we can’t close the doors because then it would be “too warm.” I said “don’t you have air conditioning” She said and I quote: “I’m not turning on my air conditioning” Finally she said she could the music down a little bit, but geez, what a lousy neighbor to all the restaurants attracting people for outside conversation. Close the doors, turn on your air conditioning, once a regular dinner hour is open then if you need to flood the street with lousy music, at least you’ll bother...