La Carrerta Mexican Restaurant — Restaurant in Sunnyvale

La Carretera Modern Tex Mex

My fiancé, and our good friends decided to try out this place. It started off fairly decent with drinks and a nice atmosphere. Everyone placed their ordered and I ordered an enchilada platter; one beef and one sour cream chicken. Not only did my order come out wrong, but my wife’s order came out ice cold. We sent hers back and what I’m sure was the same plate, came back hotter than before. Both of my enchiladas were completely wrong, and I politely asked the waitress to remake them. Seeing that I had cut into the beef enchilada, the waitress stated that she could replace the chicken enchilada. What? This frustrated me, because I’ve never heard of such a thing. I can only get part of my incorrect meal replaced? I told them to remove it from my order and that I no longer wanted the replacement. The waitress then stated that she could only refund me for one of the enchiladas. What? No. I kindly let her know that I woukd it be paying for my plate, because I sent the entire thing back and that nothing was eaten. She refused. I asked to speak to a manager, and I was told that there wasn’t one available. What? Sure enough, they brought out my tab with only a potion of my meal cost refunded. I then approached the bar and explained to a young guy my issue and asked him if he could assist me. This mean old lady told me that it was my fault for not seeing the sign that said that no refunds would be accepted which further frustrated me. No one was acknowledging that my order was wrong or any of the other problems we had experienced thus far. The short order cook came from the back and asked me to leave. I let him know that I still had a tab to pay but needed the amount adjusted. He asked me to leave anyway. Now, on another post, they’re accusing me of fleeing without lying for me or my wife’s meals.

Please do not waste your time with this place. They are unprofessional, discourteous and the policy of no refunds without regards to any of the reasons WHY you may want a refund is...

Updating last Review- Visited the restaurant today it was a slow Monday 3 tables seated with one enjoying drinks, other eating their food and us. We ordered a side of charro beans. We received cold bland beans. My husband ignored it and moved past it because this is our favorite restaurant. We received our food, the refried beans changed and were refried ranch style beans, the rice was hard, and our enchiladas were good but like the rest of the food just barely warm. I asked the waitress if I could have the rice changed to the red rice. She said no because they ran out and the rice we received was what was scraped out of the bottom of the pot. There was no more. We unfortunately hate confrontation and opted for a side salad. I guess I wasn’t upset enough and wish we had just left after tasting the food. The kitchen knew that they were serving cold food and hard rice but did so knowing it was not ok. If we had known we could have ordered something else. How does a Tex-mex restaurant run out of rice? Serve cold food? Ranch style refried beans? We come here at least 3 times a month and were just disappointed. Last time we were here the food was just ok too. Hopefully cooks get retrained, it was also pretty rude to keep staring at us after we didn’t make a big deal of anything.

Have been here multiple times since they have opened. Their restaurant is really clean, good mixed drinks, bomb white & red rice. I’ve tried over 8 different items all have been easily 5stars. Absolutely love this place, wish it got more business so it’s never at risk of closing. Please visit, you won’t be...

We came here once or twice last summer and I will say we enjoyed it minus the price. However we went back recently as I remember liking to food (I’m all for paying for good food) and I was very disappointed. When we came in there wasn’t really anyone there and we were seated - we then waited about 15 minutes before anyone came to our table. We went ahead and ordered our food and drinks when the person finally did come. They never came back until we got our food. The food came out cold and I didn’t have a plate to assemble my fajitas or silverware- I ended up getting some by the host stand on my own after waiting for awhile. No one came by so we went ahead and ate food - cleaned up our table and just continued to wait for someone to come by with the check. About 30 minutes after finishing the food- I went up by where the to go area was to see if I could pay for the food. The server came up and I paid in that area. Went and got my stuff from the table when someone else finally came up and was trying to make sure I paid for my food before I left - which I get …but I actually had to hunt someone down to pay for it and received zero service the entire time I was there. It was just me and one of my children and we paid what we would normally pay for our entire family to eat out for cold food and no service at all. I was highly disappointed. Hopefully if you try it you will have a...