Dunkin' — Restaurant in Surprise

I have been going to this DD for years.. Recently, they hired a male worker and things have been going downhill fast. I ususally get coffee there around 6-6:15 am. Not only do you sit there for almost 20 minutes regularly, but the orders have been screwed up also. This was the second time that I have not gotten what I have ordered in a week. After paying almost $8.00 for a coffee and donute (which is only half my order) I called them up and the guy answered. I very politely told him that this was the second time in 7 days that I did not have the correct order. I also stated that I was going to come through the drive through tomorrow and would like either my money back or my two orders that were not present. He then copped an attitude and told me that I was being quite rude. Believe me, I was no where near rude.. I told him this, and his comment back to me was "whatever you think..." I was not about to be disrespected by some punk, so I called corporate on my way to work.. They told me that this store is independently owned, and the owners would contact me.. I really hope they do.. not only did they loose a customer, but hopefully, they will fire this guy and be finding another employee soon- the women that work there are all nice.. maybe he should...

We went to the drive through today got our donuts and were asked to drive up front while we wait for a few hash browns. He came out with the bag and still no receipt. Not only does this location complain when we ask for a military discount wanting the id before giving the discount. One time I went in with a text from my husband with same address same name etc and they gave a fit about him not being w me. Then we had my son with our credit card and husbands license with the logo veterans on it. They gave my son trouble saying next time he needs the actually military I'd. We don't have that we have it on our license and never had an issue at any other place. As the DMV will not put this on your licence with out proof of this. So today no receipt and we wanted to make sure we got the receipt and got the discount. After waiting in line then our front. My husband had to go inside to get the receipt. We called as soon as we left and Will the manager on today had no idea about the policy when they don't give a receipt. From another location in surprise said they are to refund the whole order. And Will said he had no idea about that policy and would give us 6 donuts. If your a manager on staff that day you should know policy's or ask someone. How are you...

If I could leave zero stars I would. I usually go to Starbucks but wanted to give Dunkin another shot because their drive through line is shorter in the morning and their prices are lower. When I last stopped in I was reminded why I don't come to Dunkin. There was some type of construction being done on the drive through menu/box where you place your order. I waited a very long time before the car in front of me finally pulled forward. When I got to the drive through I continued to wait but no one came to acknowledge me or even say "we'll be with you in a minute." Because of this, I pulled forward to the window and explained no one said anything and I thought it might have been because of the construction so I asked if I could place my order now. The manager, Emery, refused to take my order at the window and said I had to pull back around because their policy is to not take orders at the window. If that's the case maybe they should acknowledge you when you're at the drive through??! I did not end up doing so because why would I go wait in line again just for them to ignore me? Their customer service is terrible and I would say spend the extra money and go to Starbucks. At least they'll get your order right and get to you in a reasonable...