Jimmy John's — Restaurant in Surprise

Oh, where do I begin with this Jimmy John’s?

First, imagine my surprise when I walked into a fast food joint—yes, FAST food—and was greeted by a tip screen. Cute. I guess now we’re tipping before service is even rendered? Bold move, considering I’m still waiting for a single shred of good service.

And speaking of service… the cashier? A shining example of "bare minimum energy." When I politely asked for a durable cup for water, I was met with a mix of confusion, side-eye, and the kind of attitude you’d expect if I’d asked for a free sub and a foot massage. Then, as if things weren’t already off to a stellar start, they handed me my food without even bagging it—as in, I had to reach over the counter and package it myself.

So, let me get this straight: I’m expected to tip before anything is done, get greeted with a frown, endure passive-aggressive body language, and then do the bagging myself? All while receiving a sandwich that wasn’t even up to the usual Jimmy John’s standards?

Yeah, hard pass. I’ve been to other locations that actually seem to enjoy serving customers—and they don’t guilt-trip you for tips either.

Moral of the story? If you’re into mediocre sandwiches, packing your own food, and tipping for the privilege of being ignored, this is your spot. Otherwise, steer clear and let’s collectively remind the world: tips are for service, not just...

It’s been awhile since having a Jimmy John’s sandwich. First time here at their new location; coming on a very stormy night — Wednesday, July 2nd. I ordered the #5 Vito sandwich with chips (BBQ) and a large fountain drink. The total after tax came to $14.21. Their bread is unique. I like it as it doesn’t fall apart like some sandwich or sub shops do. The quality of meats are equal; as are their brand of chips. I think where I’d favor another shop over JJ’s is in the variety of sandwiches offered, and the fountain drinks - eg Jersey Mike’s has cream soda and a unique root beer. Service was fine. They helped sign up for JJ’s rewards. The service was fast too; just as their advertisement says “freaky fast 💨 freaky good 👍🏼.” If you’re hungry and in the area, give them a try. I might be a frequent customer as they’re super close by. Sorry, no photos to share. If you’ve seen one of their subs, you’ve...

This was the worst sandwich I've ever had the displeasure of eating. The bread resembles cardboard. Tasteless and stale! I only know there was meat on it because I saw a miniscule amount on the cardboard, but I couldn't taste it. The only thing with flavor at all were the tiniest tomatoes I've even had on a sandwich. They left off the cheese and they might as well have left off the condiments because they were sparse, too. It's close enough to walk to this location, but I'll never spend another dime on this worthless restaurant. Might as well have...