Front Street Diner — Restaurant in Susquehanna Township

This one star in no way reflects the food or the service... it reflects the management. I have supervised and ran two different restaurants and I would never have as many people on the floor as they do. I was in on a slow Tuesday night, there were a few tables and about 8 or 9 servers on. That is ridiculous! I imagine their turnover is pretty high. Between these servers getting a few tables per section they also only get sat every 8-9 customers that come in. With as few people that I saw in the booths I can't imagine my server, a lovely and very professional woman named Krista, had had that many tables that night.

I felt really bad for her and gave her a $10 tip for my cheap breakfast food. Again the food isn't bad... it's diner food, not much to screw up. But come on, why would you have your servers dress up in a diner? Who are you trying to fool? And why would you have that many servers on at once when it is dead?

To the managers: Learn how to run a restaurant. The more money your servers make the happier they will be and the better service they will provide. Hire who you want, but make sure they can do the job. Don't put the girl that can't handle a large section in the large section. And if your servers are bad get rid of them based on poor performance and let the good ones stay and make money. Let them wear what every other diner in the area wears, T-Shirts. When people are uncomfortable, especially when they have nothing to do but sit around and think about it, they are less productive. Plus... pure white, button down, collared tux shirts? Come on... one stain and they look sloppy.

To anyone dining here: TIP YOUR SERVERS!!! Would you go in to work for $2.83/hr + tips when you only get a few tables a night because here are 8 other people you have to rotate with? I wouldn't! I tipped almost as much as my food was worth because I felt bad. Krista was an excellent server, always made sure I had coffee, made sure my table was cleared of anything I was done with but didn't bother me with little things in the middle of my meal. These servers make their living off of their tips and tips should be 20% of your bill. If you complain about the food that's fine but your server did not make your food. If your server did an excellent job then tip her accordingly. Do not take out your displeasure with the...

My first time coming here a few weeks ago was very pleasant. It was late and my husband and I had just arrived back in PA after a long weekend away with family. The night shift staff was very nice and made us feel welcomed. Earlier today however, I came in and was ignored the entire time I was there. The ladies that were there weren't the ladies from the night shift, they were the day shift.One of them seated a couple that was next to me but when she came back she walked right passed me as if I wasn't there. I stood there literally in front of her for about 5 minutes waiting to be seated. Now it wasn't busy nor was it packed. I turned to another older lady that was cashing out another customer in Hope's that she would say do I need to be seated or even a hello may I help you but she herself turned her back to me and started counting money after she was finished cashing out her customer. I turned to the first lady that ignored me and said hello, but she just looked at me and rolled her eyes then turned her head while the older woman continued to count money. I said hello again and still no response. Thinking to myself I'm dressed for the office, laptop in hand in which I was going to do a little work while having a bite to eat. I'm not being rude so why the unpleasantness? another couple walked in who the first lady wasted no time greeting and seating. I walked up to the lady again and she walked away totally ignoring me. I was highly offended because at this point sorry to say this but I felt discriminated. There were only 5 group of people seated and not busy at all. I felt discriminated against and wondered if it was because I was black. I turned around and started to walk out which at that point the older lady looked up at me while I walked out. Needless to say I was embarrassed and felt singled out. I will never step foot back...

Upon arrival at Front Street Diner, the exterior immediately signaled a need for attention. The building was distinctly unkept, with a clear necessity for a power wash and a fresh coat of paint. This impression was further marred by the rusted, misshapen bottom of the outer door, hindering its ability to close properly.

Stepping inside, the atmosphere shifted to a brighter, more spacious setting. However, this initial positive impression was somewhat diminished by the overall cleanliness. The interior, like the exterior, would benefit greatly from thorough cleaning, especially noticeable in the dust and grease-laden HVAC system vents.

Service-wise, our server was notably personable, adding a human touch to the experience. Her age, mentioned to be in the late 70s, did contribute to a slower service pace. She shared insights into her personal life, revealing that she was not working out of financial necessity but rather personal choice, supported by her husband's robust railroad pension.

The food experience was a mixed bag. The eggs were commendably well-cooked, yet the accompaniments left much to be desired. The home fries were especially greasy and lacked the desirable crispness. The toast, overly generous in unmelted butter, detracted from what could have been a simple pleasure. Additionally, the sausage links, prepared in a butterflied fashion, suffered from dryness due to the cooking method.

In conclusion, while Front Street Diner shows potential with its spacious interior and personable service, the overall experience is marred by neglect in maintenance and inconsistencies in food quality. A focus on cleanliness and culinary refinement could elevate this establishment to a more...