Starbucks — Restaurant in Susquehanna Township

Never coming to this location again. I sent my mom with my card and cash for a drink order. Team member made a mistake, after I discovered it (a few days later) and went to speak to the manager, she said she couldn't find the order I was taking about (as if I made up the transaction). Over and over... I had the time/date/register of the order and the drink. After showing her I spend TONS of money at THIS particular location, she told me go call customer service. In case she forgot as manager she IS customer service.

Not only did I call corporate customer service (though she didn't even give me the number), they took care of the card. I FOUND the sticker from my cup that day and went ALL the way back to the store. She was suddenly "NOT there"- a mere 20 minutes later.

The rep who helped me called "someone" on the phone while pulling up the receipt that they MAGICALLY found though it is a different time, different register, etc.

Do we seriously treat customers as if they are trying to steal stars from Starbucks? Do we keep people's money and pretend we put it on their rewards card? Do we not come back out and face the customer after she returns with PROOF of purchase? Well, apparently at this location they do.

I will NEVER go to this location again. Trust me, drive the extra few minutes and go on Jonestown Road. They are always kind, smiling, and correct...

This used to be my favorite Starbucks in the area. Everything flowed so easily, and customer service was phenomenal. As of the past few months, it's slowly declined, and this morning was the last straw for me. I ordered my usual almost 7.00 drink. When received, I explained the drink doesn't look like my normal drink and I've never been handed one looking like that. Instead of offering to make it over or correct it, he tells me to taste it. It wasn't what I usually get, but rather than hold up the line, I just let him know it wasn't okay and left. There are too many Starbucks in the area to settle for less than you deserve...

I have come to this Starbucks several times and both times waited over 10 minutes. There were two people making drinks for god’s sake one of them should have been ringing people up or taking orders. Slow as hell! Between 6am and 8am you don’t have time to be slow people want their Starbucks before work and they want to get there ON TIME! Just don’t come here. And I didn’t even place my order because both old ladies were taking forever. There was an old lady and a younger lady but the younger lady was moving just as slow as the old lady 😫. They...