Belfast Station Northwoods Irish Pub & Grill — Restaurant in Sussex

I feel like I've lost an old friend.

Stopped in a few weeks after the reopen. The place looked pretty nice. I liked the more open feeling.

It took a bit to get used to the order by app or order at the bar deal, but we figured it out.

Food was just OK. Burger was well overcooked, the fries were fine.

I had to do mental gymnastics to understand the suggested 20% tip when servers are less involved with my experience. I split the difference and went 10%.

Tried it again tonight, several weeks after the reopen. It doesn't feel like things are getting better.

Had to order at the bar because the app's menu has almost no description of items. Zero info to describe my beer choices, no info as to what fish tacos consist of, and no idea what sidewinders are. Questions were answered at the bar, but it took 2.5 people to do it.

My wife's fish tacos were "not good, not much flavor." My chicken strips were, again, well over cooked.

Once again, the suggested 20% does not ring appropriate. Your servers are bringing food and picking up plates, but they are not trouble shooting ordering issues, and they are not refilling drinks. I had to go to the bar twice to do business, and a third time to fix an error on my bill.

Here's the bottom line Belfast Station:

1- The menu has changed, but your quality has slipped.

2- I understand the labor shortage has caused you to try something new to serve your customers, but it doesn't seem to be working all that well.

3- Tips are still meant to be earned, not expected. Your current tipping arrangement smacks of socialism, a model most would agree, does not encourage quality work behaviors.

4- Your responses to the poor reviews you're receiving sound more like explanations about how your customers are wrong than about acceptance of what may just be...

As another business owner, I’m going to write my review based on some of your customers after reading some of the unfavorable reviews. It definitely sounds like you need to work on making some staffing changes as soon as you can (easier said than done nowadays) but besides that I’m sure you’re giving 110% effort every day to operate the business the best you can. The problems the restaurant is experiencing are the same for any business right now. The problems all stem from the current president’s policies. He has purposely squashed the life out of a ton of businesses. (1) he raised the minimum wages creating wage increases across the board, not just the minimum wage. (2) he caused this inflation which severely raised the cost of basically anything a business needs to operate and also created a bunch of price gouging. (3) his decisions regarding Covid were purposely crippling and damaging businesses and the middle class. These are just a few examples of what has been done. The worst part of all of this is that the people giving you the harshest reviews are the same people who voted for the current president but they are complaining at you instead of him! How dare you raise your prices!! (And you still aren’t profiting). What do you mean you can’t find any employees?? (Well you could but it wouldn’t be legal because they are all people that came across the open border but they aren’t useful to us because they don’t have the correct documentation to get a job in the US). People...

Today six of us friends had lunch on the outside patio. Unfortunately, all of the umbrellas were broken, but we moved two tables into the shady area, so it was not overpoweringly hot. The bar is fully stocked and if you eat outside, your drinks will be in plastic cups. The menu is good. We all had burgers and salad and each one of us was satisfied with the portions and the taste. I had a single burger and it was plenty of food for me. Everyone else had a double burger and they also felt it was good serving size some even more than they wanted for a late Lunch. And the most popular dish on our table was the green bean appetizers. They are pretty addicting and worth your trying. The pricing is reasonable. Atmosphere wise, it’s just a pub. But you can feel comfortable here. They also have a large indoor dining area that has an open wall to the outside on nice days. That’s a great place for a shady outside meal. The parking is directly behind the restaurant and so it’s convenient. I would imagine it might fill up however there are plenty of parking spaces in the neighborhood that you could use too. I tend to appreciate restaurants more because of the conversation and company I am having. Today was no exception. The food was fine and worth what we paid for it. Families, couples, friends, anyone can enjoy this place. This review also asked about the noise level and it’s easy to talk however, if you’re sitting underneath the music speaker, it can get a little loud. Choose your...