The Custard Stand Flatwoods — Restaurant in Sutton

I could not wait to try this restaurant out. I even chose it the day before we went...ugh!!!

My daughter Noel and I chose to go to Braxton Co here in West Virginia for 3 reasons...close to home for a day trip, the Flatwoods Monster Chairs Scavenger Hunt and a Good Hot Dog!!!

We decided to eat here after we finished for the day and was on our way home, a early dinner because it was 3:45. We decided to eat inside, even though it was 70 degrees outside, it was too breezey

I ordered a Regular Hot Dog West Virginia style with Chili, Slaw and Onions. I paid extra to add the diced onions and I got a large Pepsi...$4.58 total. Gave her a $5 and threw change in tip jar. My daughter ordered a corn dog, cheese fries and Mountain Dew large..she paid something around $9. We grabbed a booth to wait it out in this small dining area on top of the kitchen basically

Well, the staff which seemed to be entirely kids 16 to about 20 started in. There was about 5 girls and one boy. We were the only ones in dining room and people were walking up to ordering window pushing a buzzer to notify the girls that they were there. Three of these girls were huddled together talking loudly because we heard everything they were saying about their sex life.

The buzzer was buzzing and a girl from back told one of them to get it, In A Minute was her response. We waited about 15 minutes for the food and heard them complaining about making ANOTHER CHEESE FRIES...( which happened to be my daughter's order) when she got them it was greasy still half frozen in the middle fries with a cup of cheese to dip them in (What????)

My hot dog was okay!! Nothing to write home about. Boiled weiner..you could taste the weiner broth, chili was good but not my person best,slaw was sweet and the onions I paid extra for [3 pieces long enough to make pedals out of...what happened to diced???]

Noël said corn dog was good...but fries were lacking!!! We ordered a custard to go..I went with Apricot and she chose Tutti Frutti....while waiting a mother with 2 little boys about 6 and 2 came in and ordered ice cream & took a booth. The boy working started cursing from the kitchen area but we could hear him...BS that, F $#@ this, it was horrible. I told the girl making our ice creams, please go tell him to stop with the language there are kids out here... She stepped back their, he said what the F%$#, and came around corner to see was complaining and I gave him that Momma going to take you to the wood shed glare...the language stopped but he wasn't happy and neither was I.

Ice cream was good!!! I would go again, but next time eat outside at covered picnic tables to miss the dramatic floor show. I know that I will be ignored a little out there because they don't like to be bothered by the buzzer while they are talking...but at least I don't have to hear what they are ssying!!!

I would have given better review and recommendation would have been there...but those kids running the place was a...

Honestly I can't say much about the food. We stopped for a couple of milkshakes. They were pretty busy and backed up on orders. We patiently waited for our milkshakes for a really long time. I can't say exactly how long we waited as I left my phone in my vehicle thinking it would be quick but I will say it had been probably 30 mins at least. We watched people that had placed their order 5 mins before get their food and ice cream and at that point asked one of the very young ladies working if she knew how much longer on our shakes. She asked what we ordered and we told her 2 lrg shakes one pistachio and one black cherry. She said she would check. Another customer approached the window a few mins later and placed his order. The young lady that took his order asked if we needed to place our order and we told her about our milkshakes. She said she was pretty sure they were working on them. A few more minutes go by and the gentleman that had just placed his order got his stuff. At this point, feeling very frustrated my husband asked if our shakes were ready yet and if not asked if we could just get our money back as it had been probably 40-45 mins. I refused the receipt when we ordered and the young lady asked of we needed it, I should have said yes and that is my advice to you as well just in case it happens to you. The manager was trying to find the order to refund the money back to my card and someone produced our shakes so we said nevermind on the refund. The manager said she would refund it anyway and I do appreciate the fact that she did. As far as the pistachio shake went tbh it was a let down. Kind of bland as far as flavor goes but it may have just been the overall experience. It was my first time ever visiting the custard stand and idk that I will go back. Next time I will probably go elsewhere as I was not terribly impressed. I do appreciate the willingness of the manager to refund our money and the young ladies seemed sweet although it seemed...

I'm an honest reviewer. I've been to a lot of places. None of them have been as disrespectful as these people. Not only did I pay extra to get an all beef dog, I get the cheaper dog. Then, when I go to the window hoping to order some more food, since I'm hungry and see if there was confusion on the regular dog versus the premium in which I ordered. I rang the bell (only to find out it's broken) and stood there for about five minutes. No one came to the window. Now I get being short staffed, and having only three people on staff today. However, I don't understand how someone can open the window, serve a customer, look at you waiting to order, and then close the window on you. Nor why all four of them couldn't turn around and at least aknowledge that there was someone here. Why did it take my wife going inside to get someone's attention? Then to be informed after I've ordered my cones that they're too soft to dip. It's a bit upsetting that a small establishment such as this one could fail due to lack of proper management. All in all, I'd say not to waste your money or time here. The soft serve is better at Dairy Queen. Just go to the arby's or taco bell across the way for more food and...