Dunkin' — Restaurant in Swansea

Went in yesterday to get a patriots win coffee. The server was very polite and efficient, but the app didn't work; I was charged full price. He went to speak to the manager and s/he said I must have used the coupon, so I showed the server my card transactions and there were none for that day. The server said they were having issues with the new app and the manager said he could not give me a coffee or credit. What??? So I took a refund instead and left without a coffee. I called last night and went in today and I have not received anything but poor customer service. No coffee, no resolution. I asked for the store managers number. I will call when he is there. Extremely poor customer service. To throw out a coffee rather than to have customer loyalty just does...

The new kids and weekend kids at this Dunkin SUCK! I don't know how the word "large" sounds like "medium", but when I ordered a large iced coffee and got to the window to be handed a medium, the kid rolled his eyes at me and then I watched them poor it into a large cup and just add more ice. Stop hiring over privileged children who don't want to work, give the jobs to a mom who needs it or someone who cares! Only go in the morning on weekdays when their quality solid staff actually works. The others are garbage children who should be avoided. Plenty of other Dunkins to go to,...

One of the employees that works there is super rude for no reason at all at 7am in the morning. Went to get coffee and donut, the shorter girl that works there took my order and gave me options when I asked for coconut donut, the other one jumped in her microphone to talk over her and yell that it’s either a coconut donut or chocolate donut. There was no need for that as there was no one else in the drive by behind me and also way too early to be rude...