McDonald's — Restaurant in Swansea

Today I stopped by a McDonald’s because I had a simple question. I don’t usually go out of my way for McDonald’s toys or visit often, but the current toys are really cute, so I thought I’d ask if they were available for purchase separately from the meals. Either way — whether the answer was yes or no — I would’ve been fine. I don’t argue with company policies. If it’s not allowed, it’s not allowed.

What really bothered me, though, was the way the employee responded. Instead of a polite, “No, I’m sorry” or even a quick explanation about the policy, he sharply shouted “NO” at me with a deadpan stare. It felt unnecessarily aggressive, especially considering I approached the situation calmly and respectfully.

As someone who is neurodivergent myself, I understand that social cues can be difficult — but I would never speak to another person that way. If someone isn’t comfortable interacting with the public, they shouldn’t be in a position that requires frequent customer engagement. Politeness goes a long way, especially when people are choosing to spend money at your establishment. That kind of response doesn’t just affect a single visit — it affects how people view the entire brand.

He wasn’t the rudest person I’ve ever encountered, but the interaction was abrupt, uncomfortable, and left a bad impression. I just wanted to share this because experiences like this matter when it comes to building positive customer relationships — and a simple kind tone could have changed the whole...

I like McDonald's however, this McDonald's was extremely slow. They only have two registers and none of them had a crew member at them. When one arrived they were slovenly dressed, although in uniform, a shirt 2 times too big for them, pants falling off them and hair unkept for food service. The restaurant was relatively empty and little movement in the drive thru yet, it took a very long time before my food finally arrived. The food itself was good although the fries were a little greasy and dark, much unlike what I'm used too. I noticed the order before me was a large fry but because it was the end of the fries it wasn't full. I'd be dissatisfied if I received it but it was for drive thru so they probably wouldn't notice until later. I chose this location because it is not their cafe style and is actually not cookie cutter corporate architecture but rather the older style but with sport a memorabilia that I think is cool. Everybody has a bad day so I'll chalk it up to that, although I can't think what the reason would be, not busy at all. I will continue to go to McDonald's it's "fast" cheap food after all but if service and appearance don't improve Burger King may get more of...

This is the first time I’ve wanted to rate a McDonald’s at more than five stars. Firstly, the young staff was very polite, cheerful, and accommodating. My cashier made a few recommendations that made sense and saved me money. They made a mistake on my “specialty sandwich” and when I politely took it back to the counter, another young person promptly apologized and promised to quickly correct it, which they quickly did. The manager himself brought the corrected order to my table. And perhaps the most surprising thing . . . All my food was actually hot. I almost never got my food hot at McDonald’s. At best, it’s usually slightly warm. My fries, burgers, and chicken nuggets were piping hot. I almost didn’t know McDonald’s could do that (because they never do). Before leaving, my wife and I stopped at the counter, called the manager over and thanked him and his young staff for such fine service. I could tell the manager was a nice and positive guy, not because of how he treated me but because of how positive, joyful, and cooperative his kitchen seemed to be. My hats off to this staff! Out...