Arby's — Restaurant in Sylacauga

Not inky are they out of things constantly, like roast beef, every employee acts like they can be annoyed that you even walk in the place. If you don't want to have to work then do something else. They do not stand out like other arbys places. How do you put burnt bacon on a sandwich and find it acceptable. How do you send a sandwich out without the meat because you are out of it without saying anything or providing a different meat? How do you upcharge for extra meat when you are out of the kind not on the sandwich. This place is awful. I walked in and recorded the same thing I got earlier that was awful to see if they did it different or what and everyone in the place had a wrong order. It's one thing to make an order wrong but 4/4 orders with wrong items is unacceptable for any place. This is a management and compamy culture problem. The order i reordered was made properly. I asked why the last ones were wrong and the worker shrugged me off as if it didnt matter. The facility is dirty, had wet floor signs up but looked as if it hadnt been mopped or swept in a week. Restrooms may give you Hep C,...

Usually this particular location is great but unfortunately even they have started shipping. So as per-usual I pull up to drive thru and order the 2 for $5 roast beef sammy's and ask for them to add cheddar, but before I could say anything after the words 2 for $5 came out I was told there's a hold on the roast beef??? Like what? This is ur main item, but ok how long of a hold because u asked if u could get me something else... 20 minutes so I said I'd come back. Well ling story short i went back and this was NOT freshly made roast beef by no stretch of the word it was put on a different kind of bun and they barely put any cheddar on them at all. Im not sure what the deal was but im sure hoping this was a once in lifetime thing and not the start of the decline of about the only fast food restaurant in sylacauga i can...

TERRIBLE experience today at Arby's in Sylacauga. After I sat in the drive thru line for 10-15 minutes, I finally get to the speaker to order my food and the girl comes over the speaker and says "our computers are down." I said excuse me and she repeats it again. I then ask so y'all aren't taking any order right now and she says "no" So I leave and turn around to head back to 280 and I see the black truck that was behind me in the drive thru is now getting their food at the window. I call and speak to the assistant manager and she tells me their computers have not went down she apologized for me being told that. She then says I can come back they only have 1 car in the drive thru right now. Doesn't offer free food, discount or anything for the inconvenience her worker caused for lying about the...