Wendy's — Restaurant in Sylacauga

went through the drive thru tonight for kids meals for my grands. I asked the person on the DT because I believe she misunderstood as my kids were talking in the back ground to repeat the order which btw was only 2 kids meals “ the orange frosty was down” she then proceeded to repeat my order by yelling at me, definitely had my order wrong and I wanted to ensure it was right versus them making it, then remaking it. she was very unprofessional and loud then made sure she wasn’t at the window when I pulled up and I was told she was the manager when I asked to speak to one; so using my better judgment decided a review would suffice. Then after all that the food was cold but to keep me from being confrontational since she was past rude, I didn’t even need to walk into the establishment money wasted. With the cost of everything going up you would think corporations would ensure they have the right people representing there brands.Very disappointing, dissatisfied and will be praying for her to have...

I ordered food from them through DoorDash at 8pm and not only did DoorDash neglect to notify me that my order was cancelled immediately after I submitted it (they notified me over an hour later but on my receipt it said the order was cancelled at 8pm but I was not notified until 9:05pm), Wendy’s decided that I guess they didn’t have to stay open til 10:00 tonight like their operation hours state. If you’re not gonna stay open until the hours stated on your website AND on your front doors then why are you even in business? I paid $40 for food that I never received because wendy’s decided they weren’t gonna stay open. Your operation hours are there for a reason, it means you stay OPEN until that time on your website and doors, if you’re gone close at 8:00 then you need to change that so customers know cause I don’t appreciate paying places for stuff and then not getting it cause they just don’t wanna work til...

I took my Filipina Wife for her first visit to Wendy's. To begin, my wife would always, always assure me the quality of food I experience when she has me try restaurants in her country are of the best of the best. My goal is to do the same for her as she is now in the states. This location in Sylacauga, Alabama was extremely disappointing. My wife is usually quiet when she doesn't like something, but she insisted with sharing this experience with the ones who're fully responsible for the end result of the food handed to every individual customer. There really is no need to explain in this message as to what the food was like. The photos will do that! It's so very unfortunate I had to apologize to my wife for such an experience! $15 for two Son of a Baconators and one Medium Coke, this is absolutely unacceptable and this location will never get our business, again. You...