Pizza Movers — Restaurant in Takoma Park

Let me preface this by first saying, Takoma Park, MD is a WONDERFUL place to live! It is a diverse, welcoming, friendly and close-knit community. All of the local businesses that I frequent in Takoma Park, MD all have the same, welcoming and friendly vibe.

EXCEPT FOR PIZZA MOVERS!

Last night, I decided to go with a friend of mine who happens to be African-American. I was treating him for his birthday. (It was probably around 9:30pm or so.)

We walked in, and we were the only customers. No one was in line, they weren't busy. (side-note* the place looks dirty on the inside, like it needs to be professionally cleaned or something....)

My friend ordered something, like a gyro or sub - I don't recall. But I do recall my friend asking what kind of sauce they put on the sub. The person taking the order told my friend the name of the sauce, but my friend still wasn't sure what it was, so he wanted to order the sauce on the side. My friend VERY POLITELY asked them if he could see what the sauce looks like, before he ordered it. The man who took his order (I believe he is the owner, but I haven't verified that yet) was very impatient and he said "The sauce is white." My friend again, very politely said "I know what color it is, but can I just see what it looks like before I order it?"

Again, the man taking the order impatiently shrugged his shoulders, and said "Why? I just told you what it looks like!"

(Now keep in mind, the place was EMPTY - no one was in line behind us, no phones were ringing. It was dead in there)

The person taking the order then huffed and muttered something while walking away, he then proceed to go about 20 feet back, picked up a non-transparent container which is NOT see through (about the size of a gallon of ice cream) held it up and said "See! It’s in here! This is what it looks like!" and them he put it back on the shelf and walked back up to the counter.

My friend then said very patiently and politely, "Sir, I still can't see it..." (Keep in mind, my friend is a black guy, wearing a hoodie because it was chilly outside. He is very soft spoken, very polite and very non-confrontational)

By this time, I could no longer hold my tongue. I said, "So you're saying that you can't show a customer the sauce that he is about to order from you? What is so hard about that? We're about to give you our money...." (I wasn't that polite or patient, to be honest...but it was at that point that I already knew that I was not going to EVER give them any of my hard earned money. EVER.)

Then the lady who was supposed to be making the order started yelling at us in another language ( I won't try and guess) and in some English "Why?! Why do you want to see?!?!? We told you what it looks like...." and some other random, non-relevant stuff.

After that, i don't know what I said, I kinda sorta blacked out and saw red. My friend was calming me down, so I just said "Let’s go. They're not getting a penny of my money…) and walked out.

Now, I'm NOT going to say that they are racist, because I cannot prove it. However, I can truly say they were very RUDE, unprofessional and combative – which was very unnecessary. My friend is very soft spoken, very polite, and never said anything rude to them, not once. So, I can't help but wonder....If my friend was a white guy wearing a suit, and kindly asked to see the sauce he was about to order - would they have had the same response?

I'll never find out, because I will NEVER order anything from them or step foot in there again. I recommend you don't either.

Pizza Movers in...

I've been a loyal customer of Pizza Movers for quite some time now, and I can't say enough about how exceptional their service and pizza are. My journey with Pizza Movers started when I was pregnant, and over the years, they've become much more than just our go-to pizzeria – they've become an integral part of our family's story.

First and foremost, Pizza Movers has consistently delivered the most incredible pizza I've ever had the pleasure of devouring. Their pizza is nothing short of spectacular; it's a delectable masterpiece that bursts with flavor in every bite. From the perfectly crisp crust to their mouthwatering sauce, every time I order from them, I'm reminded of why I fell in love with their pizza in the first place.

But Pizza Movers isn't just about the pizza; they've also been a significant support system for our family. As a mother, I've appreciated their role in helping my family grow and fostering independence. They've been a conduit for my children to experience the joy of ordering and enjoying a meal on their own. It's been a heartwarming experience watching my kids gain confidence and learn essential life skills through their interactions with the Pizza Movers team.

The staff at Pizza Movers has consistently exhibited kindness, patience, and a genuine commitment to customer satisfaction. They've gone above and beyond to ensure that our dining experiences are not just about delicious food but also about creating lasting memories with our family.

In an industry where quality and customer service can vary greatly, Pizza Movers has consistently set a high standard. I'm proud to support a local business that not only serves exceptional pizza but also plays a positive role in our family's life journey.

If you're looking for the best pizza in town and an establishment that truly cares about its customers, look no further than Pizza Movers. They've earned our loyalty, and I can't recommend them enough. Thank you, Pizza Movers, for being more than just a pizzeria – you're a cherished part of our family's...

This was, unfortunately, the worst customer service experience I’ve ever had with a small business. Will not be returning, which is unfortunate because the pizza is actually good. We placed an order over the phone for a medium, half-cheese, half-veggie pizza. When we called, the person who answered the phone sounded distracted, but we made it very clear that we wanted a medium pizza with half cheese and half veggies, even repeating ourselves multiple times. She was on speakerphone and multiple people heard the order being place and us double confirming what we specified. SHE even confirmed our order. When we arrived to pick up the pizza, she made the order incorrectly and we politely asked her to remake it. We were visibly confused when she insisted that we ordered a full-veggie pizza and refused to make another one how we originally requested. She told us that someone would have to pay for the pizza even if it’s made incorrectly because there’s no way that she could’ve made the mistake. We told her that we confirmed our order with her, on speaker, MULTIPLE TIMES, before hanging up and were not interested in a full-veggie pizza. We told her that we didn’t want the incorrect pizza, they could dispose of it how ever they chose. We just wanted to place an order for the correct pizza. She then proceeded to accuse us of trying to get a free pizza out of the shop— which is ridiculous. If we are telling you that we don’t want the incorrect pizza and will pay for the pizza that we ordered, WHYYY are you accusing us of trying to essentially steal?! We ended up leaving after this woman refused to correct the order, gaslit us, accused us of trying to steal and still expecting us to pay for the wrong pizza. Poor...