Old Takoma Ace Hardware — Local services in Takoma Park

Frankly, most of my experiences at Ace in Takoma Park are very good - helpful and friendly staff, totally convenient to my home (around the block) and they have always have have what you need. It costs a little more than Home Depot but I am always happy to shop local.

All that came to a screeching halt yesterday when I walked around the corner to return a can of paint that they had mixed using the incorrect color formula.

That said, I have had the same problem on two separate occasions when bringing in a paint chip to have them match the color for a home improvement painting job. Both times the person who mixed my paint got the color formula wrong. Both times, I returned to the store with the same paint chips and asked them to "try again." On the second time in each case, using the same paint chips, they were able to get the formula right.

OK, people make mistakes, right? Well, not according to Ace in Takoma Park - they claimed this was not their fault and that I would have to pay for the second mix having already paid once to have them do it wrong. I would accept this but for the fact that THEY mixed two different formulas using the same paint chips!

Eric, the manager, is as nice and friendly as they come but he would not even come to the front of the store to discuss this problem that was clearly Ace's fault.

Sorry, Ace, you just lost a local customer who was loyal to a fault. It was really nice to be able to walk around the corner for all of the tools, supplies and plants that I needed for the three homes that we rent out and maintain.

I will now take all of my business back to Home Depot with their "no hassle" return policies and their recent (last three years) and noticeable improvement in the customer service skills and demeanor of...

Bad experience on June 30th, 2024 around 1:45 pm. As a senior & disabled I was very disappointed at the customer service provided to me at the checkout counter. I simply asked for assistance in locating my rewards card on my ACE app. After finding it, I asked if it would help by giving him my phone number. I was told that their system wasn’t set up to locate it by phone number. At that moment, the young man (cashier) next to him wanted my number and I said, “why would you want my number if it isn’t helpful?” as he rang my transaction. The guy locating my rewards card said, “ here you go, next time you’ll know how to find it” I asked for a few bags to pack my plants & were handed to me as I was dismissed and both staff members proceeded to assist other customers. I took all my plants from the register & the bags, pushed my cart near the front door and struggled with my cane while I packed my own merchandise and made sure to return the cart. I walked outside and the lady who was next to me while all this occurred approached me and was in disbelief in what just happened. I’m a frequent shopper in the area but rarely go into Ace because of the incidents that I’ve experienced there. I carry my two large (LL Bean) totes whenever I shop at the farmers market on Sunday’s. As a Native American, I find the service provided was unacceptable and unprofessional. I don’t plan to ever return to this store and will continue to share this bad experience with my family, friends and neighbors in...

I'm addicted to this store! And I love that they all know me and Michelle greets me by name when I come in. Their expansion has created space for new departments for organizing that are great for my work as a TaskRabbit. They might just begin to rival products in the Container Store!

Also, I recently got tired of carrying bags of mulch and bought a wheelbarrow. While the store will put it together, I was hot to trot so I went into the back with one of the employees and we assembled it together. I learned a lot in the process.

I was going to drive a client to Dulles and my car was embarassing with a chocolate stain on light fabric. Another employee suggested two products, one which cleaned the upholstery and rugs and the other the vinyl dash, etc. My car looks like new after about 1 hour of elbow grease.

Going over to buy an immersion blender to make soup from products I had delivered from local farms via Relay Foods.

I installed a new toilet cover, updated my sideyard with begonias, (Or was it the other way around :) I've found rocket pops which I used as a marketing bling for an event, and ....

ACE has everything! I gotta go get another fix!...