I reached out to the Cody's email address out first rather to leave a negative review for a local establishment to see how this is handled... And after almost 10 days no response so here we go ...

Went to dinner at tarpon springs location, mother's 67 birthday. It was Monday Building was empty Renee was the manager on staff. building was quiet for the evening we were seated at about 6:45 just about 15 minutes before happy hour ended.

We were not greeted until about 4 minutes before 7:00 we were asked what we'd like to drink in order to pina coladas with floaters an 3 Waters and a Coke. Asked for some rolls and an additional set of rolls and offed to pay for them.

Our table was empty no peanuts, no rolls no waters at 7:20 the Pina coladas came out and they were mostly water they have been sitting for so long. They came out with no fruit and not looking very refreshing. we asked if they could be remake them because they were not frozen drinks at this point it was melted ice.. the waitress said she can ask to make them again but they're going to come out the same.

Manager came back out with new pina coladas; said she made them herself and they looked exactly the same it doesn't even look like they remade them they were actual worse then before. ice cubes still in the cup that hadn't been ground up no fruit, we tried them and told them no thanks. Now this was about over a half hour after we've been seating and the rolls finally came out. One set and we asked for another.

We ordered the large ribeye steak medium well with the baked potato a chicken quesadilla 2 onion soups and the 3 salads. Salad was soggy like it was left over from the weekend , The 2 onion soups overcooked to where the cheese was not enjoyable The onion in the soup was not diced properly as it was before ,the ribeye steak was burnt so bad you could only taste charcoal, there was no seasoning and flavor in it whatsoever and the potato was undercooked.

At this point our food has come out and we has asked two times for extra rolls and was told they had to be made while other tables that were being seated or getting them. We asked to see the manager because the steak was overcooked and had absolutely no flavor and the waitress and rolled her eyes at my father. When Renee came out she agreed and apologized to steak was in terrible condition and asked if we would like it to be remade at this point we have been there for almost an hour.

They had the steak remade and waited longer so my father could eat the steak came out again with no spices no flavor and no remade potato with the male general manager. At this point my father had had enough we paid for our meal in which we had to beg for rolls and were charged 2 times extra for them but we're so hard to get... Left a generous tip despite the lack of service and respect or quality of food no less no one was even offered a refill on our drinks and decided that will no longer be visiting this establishment.

I can't remember the waitresses name or the male gm but overall very unpleasant experience on such a special occasion. Very disappointed and it should be addressed. As for the Cody's email response I'll let you know if I hear back from them otherwise it's just a generic BS response like every other big corporation acting like they care..