New York Bagel Co. — Restaurant in Taunton

So I wanna say I love New York bagel and I get breakfast there almost every morning, it’s the one thing I get to do for myself in the morning. I have a small baby and my mom watches him so I can get my bagel and my coffee & enjoy one warm meal out of the day more often than not. There’s been a few times where it’s been so so but most often it’s really really good. Today though it’s awful, just downright gross. I got my first Sausage, egg, and cheese on an everything asked for extra cheese, got it took a bite, and it was dry with barely any cheese on it. So I go back and ask if they could remake it , they say no problem. I get the food & I pull out to leave take the bagel out of the bag & somehow it’s not even warm (usually it’s piping hot) . The cheese isn’t even melted , it’s burnt and dry as hell. Idk if the girls that are there during the week butter the bagels or what but they’re usually phenomenal & this one is just trash. I just wasted 8$ plus tip on something I’m not going to eat. I can’t even toast the bagel to warm it up because the tops already burnt . It’s stupid but I honestly wanted to cry . Not sure if there’s new people on the weekend but the girls during the week know how to make them great . I will not be back on the weekend after today . Super disappointed 😔

Also want to say The young person at the window with the tattoos was very kind and I appreciate them saying they wanted me to enjoy my food because it was bad the first time unfortunately the second too but (They have good customer service skills so I wanted to point that out & hopefully have them...

This place has good food and drinks the main issue I seem to have multiple times is you will order in drive thru and get to the window they say they dont have anymore of what you ordered, which is fine. I would suggest changing the price if necessary. Also sometimes they get what you ordered wrong, in my case the wrong cream cheese but I dont notice until I get to work, which at that point I have to keep it bc I cannot leave to return it, which is a bit frustrating. Especially if you get charged for the stuff you dont get, in some cases is more expensive than what you actually get. To the staff Simply check your inventory periodically when people order, note when something is low, listen in drive thru. Also never just add something to an order yourself just because its out of stock you never know if it affects someone e.g makes them sick, allergic etc. That can do more harm than simply letting them know its out of stock. Other than that as I said its a good place. The staff are good people. Just take this as...

Their food would actually be really good if they knew how to make an order correctly. We have been there 4/5x now since they’ve opened and EVERY single time they have completely botched the order. Mind you the orders are not that hard. It’s 1 or 2 plain bagels with cream cheese and a breakfast sandwich yet somehow, someway they manage to screw it up. I don’t have sympathy for the whole they just opened crap, when you are literally staring at a screen that’s telling you what to put on the bagels there should be no mistakes and when you have customers paying $$ for their food to be made a certain way (which in our case it’s the most simple+popular way to make a bagel) then you should be double checking to make sure it is done right. Basically we are paying you to not eat our food and you’re getting paid to be an idiot who doesn’t know how to make a simple bagel with cream cheese! Never, ever going there again! 1-2x with the wrong order is one thing but I’ll be damned if after 5x I continue to stupidly give you...