Dunkin' — Restaurant in Taylor

This is hands down the worst location that I have ever been to, I spend a small fortune there every week only to have my coffee made wrong 90% of the time. Today I went there ordered an extra large coffee, I was charged for a large. When I questioned it the woman behind the counter told me there’s nothing she can do about it because they are too busy. I was only charged for a large so I gladly would have paid the difference but I was not given an option due to their overwhelming three other customers. I do not understand how something as simple as making coffee can be such a difficult task for these people. Myself and my staff...

Every time I get anything I receieve the best customer service ever. Two times I could remember within this last month is once with a pregnant worker she suggested different drinks and explained to my daughter what the green matcha drink thing was she excellent and just yesterday literally right before they closed I wanted a pumpkin iced latte and a worker expressed to me that the machines were already shut down but she could make me a an pumpkin iced coffee just as good. She was so nice and it was so amazing. Great customer service goes a long way. Thank you guys you are...

I purchased a large pumpkin latte from this location I normally get one every day from another location. So I know what they taste like, it was strong in coffee flavor, bitter and no pumpkin flavor nor was it creamy. I emailed Dunkin because I had to dump it out and it was almost 5.00. Well it took them 4 days to get back to me and their solution was to give me 50 points, it takes 900 to get another latte! So basically I still have to spend and order multiple lattes to get one free. This company is not concerned about customers by giving me low points they are...