Whataburger — Restaurant in Texarkana

First off I love whataburger never had a bad experience but when you drive 3 hours to eat here you expect good customer service. I order my food get to the window to I give Tiona C. A $20 and she says she doesn’t have change (I wouldn’t mind the no if it’s was less than $.50) but it was close to $2 so I told her I would give her the exact change so she can give me the $2.00 solid she said no I already closed the drawer and still shorted me change. Tiona C. tells us to pull forward for our food. The GM Wanisha Adams brings out the food we ask for ketchup and our straws she said ketchup was n the bag and she went and got our straws before I could ask for salt and pepper she had walked off . she comes back out with the straws and I ask for salt and pepper and told her that my burger was not correct it didn’t have ANY MAYO. So she walks off and sends someone else a guy with a little container of MAYO and the salt and pepper and I ask him what am I suppose to do with this I don’t have any utensils or anything to put this mayo on my burger he says “I don’t know what to tell you” throws his hands up and walks away. So the GM wanisha Adams comes back out and I told her I want my burger made the correct way she ask for my receipt has an attitude and Ask for the burger back I told her it’s the first order but she walked off before I can even get the full sentence out my mouth

They comeback with a burger and it isn’t my burger it’s my husbands burger so I pulled in a spot called the inside and got the corporate number because At this point it’s ridiculous.

The rudeness and attitudes and bad customer service I would never visit this...

While our experience was good and there wasn't any issues with our meal, this happened. We are on our way home from Texas to Tennessee and stopped to eat at Whataburger. As we were getting ready to leave, my son went to throw some trash away and a young man was standing by the entrance. He asked my son if he had a few dollars to get something to eat. Well, we don't carry cash so I told my husband to go in and get him a meal. He went and spoke to the young man and told him to come in with him. He said he couldn't because management said he was "bothering" people. Y'all! It's over 100 degrees here. He legit just wanted something to eat. They wouldn't even let him come in with my husband. We got him a meal, took it out to him and asked if we could pray with him. He gladly said yes, he'd like that. After we prayed, he thanked us and said that once he's back on his feet, that he would pay it forward in the name of Jesus. His name is James. He is down on his luck and was just hungry. He is human. He has a heart and bleeds red just like the rest of us. I am very very disappointed in Whataburger Store #521 in Texarkana, TX. We bought him food. What was it going to hurt to allow him to eat in the air conditioning? There was no other customers inside! Its not like he would be "bothering" anyone. I am proud of my son though. Just like us, he recognizes that just because someone is down on their luck, doesn't make them less of a human or a child of God! Please y'all, spread the kindness and love any...

We were here for dinner, arrived around 5 pm. The store was clean but really smokey. All of the staff we interacted with were very nice. Our receipt said our cashier was Dysheanna (I don't have the receipt, so if I misspelled it, I'm sorry). She was especially nice. Our food was prepared correctly and arrived hot and fresh, had approximately a 10 minute wait for 2 orders of chili cheese fries, a chili cheeseburger, and a double burger with cheese. While we were waiting, I ordered 3 pies on the app, and they were ready when our food arrived. The restrooms were also clean. If I stopped here, 5 star review. The issue was some of the staff when not in the front of the house. One woman in particular. She came in yelling at the other staff about how she's "afraid to go back here. Y'all got it so smokey, yall been hotboxing s h ! t back here or what?" Which led to my daughter asking what hotboxing was. Many staff, male and female voices, were yelling and cussing and complaining about the customers so loud everyone in the lobby could here. There needs to be some training on professionalism regarding mannerisms and...