Nopalera Grill — Restaurant in Texas City

Visited 6/5/25 and ordered (2) Nopalera breakfast burritos, just as I have in the past. The tortillas were overcooked, had a burnt flavor, and had hardened all around the edge - making them very dry! The eggs were flavorless, the burritos only included (1) lonely piece of thin bacon, and I asked for the potatoes to be cut down smaller, but they were not. Because of the distance I drove to get there and back home, I called to express my dissatisfaction with the quality of my food, instead of driving all the way back up there to return them this morning. A man, whom I assume to be the manager, answered the phone, (I didn’t catch his name) and as I disclosed the issues with with my food, he kept saying “ooookaaay” with a tone of “So what!”, yet he never asked me what I was expecting him to do about it. Then he commenced to make what I felt were excuses about why the food was the way it was. “If the kitchen was busy…”, “Well they were trying to melt the cheese on the tortilla (which I didn’t even have), ect. There was never an apology for the quality, nor was there an offer to rectify or improve the issue with my food at a later date or time. He just said that wasn’t there when it was cooked, so he’d go to the kitchen to find out what happened. Them he said “bye-bye”, and that was that! Unfortunately, not only was the food not good or satisfactory, neither was the customer service, or the way my complaint was handled.

I will say that the lady on duty this morning between 9-9:45 am at the counter at least had a...

I have been eating here my whole life and never had a problem until today . I ordered a burrito with extra bacon and cheese they brought me the burrito I bit into it and there was a hair in it so I asked him to make me another one so they did and it came back with two slices of bacon and a little bit of cheese I hadn't eaten all day so I decided to eat it after looking in it ... I go to pay and ask him if he can take off the extra cheese and bacon because the second burrito I got only had two slices of bacon if you ask for extra it's supposed to come at four slices. He proceeded to tell me no because they made me another burrito he never apologize for the hair in my food and said he was standing right there when she was making the second one and he knew she did it right ..... he ended up taking off the burrito but it made me upset because no one came to apologize about this long hair in my food and he gave me attitude the whole time when all I asked was to take off the extra...

The food was not that great, yet it wasn't awful but with other Mexican Food Restaurants to choose from in the area they should step it up, however...the food nor the service is anything to return for. I ordered the Cheese Enchiladas with rice & beans. My co-worker ordered the chicken chimichanga with queso. Even with piping hot melted Velveeta poured over it, the flour tortilla was dry and crunchy. Once she got through the tortilla she found the chicken to be very thinly sliced strips cooked to the point of being jerky. She mentioned this to the guy at the register when we were leaving and instead of an apology he replied in a dialect I could hardly decipher, "..that's how we make them here, 'mam." He repeated it more than one time. I wasn't even aware that my co-worker commented until I heard him reply and I was shocked. We will not be returning to this restaurant in the future. Too many others in the area with good service & good food...without...