Chipotle Mexican Grill — Restaurant in Texas

I recently visited the Chipotle location in Lucas, and I must say, my experience was elevated thanks to Martha, the manager on duty. From the moment I walked in, Martha’s presence was incredibly welcoming and professional.

She was actively engaged with both the staff and customers, ensuring everything ran smoothly. I noticed her attentiveness to the cleanliness of the dining area and the quality of the food preparation. Martha was also more than happy to answer questions about the menu and make recommendations based on my preferences.

One of the standout moments was when she personally checked in with each table to make sure everyone was satisfied with their meals. Her warm demeanor and genuine interest in customer satisfaction really made a difference. It’s clear that Martha goes above and beyond to ensure that each guest has a positive experience.

The team she manages reflects her leadership style—efficient, friendly, and attentive. It’s always refreshing to see a manager who genuinely cares about both their customers and their team. Thanks to Martha, this Chipotle location has become one of my favorites. I’ll definitely...

I love Chipotle's but this location has issues. Just went there and ordered 2 meals both soft chicken tacos. It was crowded or busy at all. I told the young girl I wanted 2 meals of chicken taco's on the first one only chicken and cheese and the 2nd one I wanted white rice, beans, and peppers. While the girl was starting to fix the 2nd one the other lady taking the money ask what I was getting so I walked down to her and told her and paid. Got home and the 2nd order was mine so I took a bite and was like these taste funny and then noticed there was not any chicken meat in it. So my wife immediately called them and they refused to make the order right if I came back up there. Apparently its my fault for not watching them make my food. My wife called corporate and they are supposedly sending us a coupon for a free meal, whoopie. I even went back up there and the little children who run the place would not make the order right. I am not trying to get a free meal, I live about a mile away in a 500k house I have better things to do. I just hate to get...

I live close to this Chipotle so I have tried giving them multiple chances time and time again just so I do not have to drive further, but its ALWAYS something. Either the team and/or management has very nasty attitudes when ordering and makes it as if you are bothering them when ordering your food, or they are over charging for food. Then when I tell them I'm over charged they look at me and tell me no we didn't thats the price. But then I go on the app and what do you know I was correct and was over charged. I have spoken to managers and they do not care and even reached out to corporate just to be told welp sorry to hear that hope things are fixed on the next visit. THIS LOCATION is the worst and ruins it for other locations and Corporate does not care either! Both this location and Corporate have ruined it for me. PLUSSSS you're giving me small portions and my food is cold!!!! Chipotle is too expensive for low quality/quantity food and poor...