Chipotle Mexican Grill — Restaurant in Texas

I had an incredibly disappointing experience at this Chipotle. I returned with an incorrect order, and instead of simply remaking it as I requested, the manager decided to create a scene and made it a bigger deal than it needed to be. When I mentioned the mistake, she said, “And you watched her make it?”—as if I was to blame. The truth is, I watched the associate juggle multiple orders at once, rearranging them and bouncing all over the place. I even had to correct her mistakes as she was making my order because she was trying to do too much at one time. What I received probably wasn’t even my order to begin with.

It was completely unorganized. She was handling too many orders for different customers, leading to confusion and errors. On top of that, nothing was properly stocked, so she kept having to go back and forth between stations, adding items one by one.

Despite the mistake, I wasn’t upset about it because these things happen. I was polite and just wanted my order fixed. With this location being on a military installation, I expected higher standards. Instead, the manager chose to shift the blame and act combative. It’s never that serious over an incorrect order, which is why I shortened the conversation and simply asked for a refund. I wished her a better day and went to the Harker Heights location, where I had a much better experience.

Bottom line: this location suffers from poor management. Save yourself the trouble and go to a Chipotle with better organization, service,...

I had an Uber eats order and they forgot my chips but no my Queso witch I don’t understand and, one of bowls for made incorrectly and I made a new order a couple days later (today) and I tired to call just to ask them to double check it so it wasn’t wrong again but, you can’t even talk to a person when you call. First time I called I said I said I wanted to talk to a manger to make sure this order doesn’t get messed up because my other order was and, instead of letting me talking to a human it asked if it was a pick up or delivery and then what delivery service I used. Just to tell me that if it was messed up and I used a delivery service I should message the company through that app instead. When all I wanted was to make sure my order would be double checked and not made incorrectly again. So I re-called and I said I was calling to put in an order to try to talk to person and it said “I can’t take your order, what’s the first thing you would like” so I hung up and tired to call again all I said is “I want to talk to a human” and it said along the lines of I need more information to better assist you because the store is very busy and employees can’t not answer every call. Its honestly ridiculous that I can’t even talk to person when I call, probably won’t be ordering from them again just off...

As an Uber Eats driver, I’ve picked up from dozens of restaurants, and I can confidently say this Chipotle is one of the worst-run locations I’ve ever dealt with. The wait times are absolutely ridiculous. I literally waited 30 minutes for 2 burritos as I watched them prepare at least 20 for people arriving in the store long after I did. And still never even started the order knowing I had been waiting. Even though the customers who order online have already paid for their orders, they are left waiting until the lines in the store are taking care of first.

Drivers are left standing around with zero communication, while employees move at a snail’s pace and ignore the growing line of frustrated drivers. I’ve had customers messaging me upset about the delays, but there’s nothing I can do because this store simply cannot get its act together.

This isn’t just inconvenient—it’s unprofessional and reflects terribly on the Chipotle brand. If they can’t handle online and delivery orders, they shouldn’t accept them. Customers deserve their food on time, and drivers shouldn’t be wasting their time, money, and gas waiting endlessly for something that should have been ready ages ago.

If you value your time—whether you’re ordering delivery or working hard to deliver it—avoid this location...