Iguana Joe's — Restaurant in Texas

Date of visit was 08-01-2023 we paid our bill at 6:05 PM and below is what I sent them in their feedback section of the website. I am 100% honest with this review, Google has a total of 15 stars available for Food, Service, and Atmoshere, I gave 9 out of 15. That averages out to 1.7 stars rounded up so I will round that up to 2 stars.

I would like to start on a positive note... Our server Blair Tilman was phenomenal, she was very polite and her attention to us was undivided. She knew the menu and seemed to be very happy to suggest the Birria Nachodilla to me as I could not choose. We will only sit with her from now on as the sevice we have received in the past has always been sub par. We go to this location only when we have to, other wise we go to MB or BW-8. She deserves recognition for for a job well done. As mentioned she recommended the Birria Nachodilla to me and my wife ordered the T-Dawg. The food came out in amazing time, and was great. However, the Nachodilla had no toppings on the nachos, it had slid of the chips onto the plate, not a big deal just dissapointing to have to make them yourself when thats what I paid for.

Now for the negative... #1Climate Control- I understand it is hot in Texas but if you are going to operate a business that should offer a comfortable dinning experience, then AC in July is a must. This is the second occasion where the AC seemed to be struggling. My wife and I were to the point of sweating during our meal, the people behind us were faning themselves with the drink coasters, and the wait staff looked like they had just ran a mile. This combined with the poor house keeping made us not order our usual 2-4 mixed drinks, and we dont buy house Ritas either! #2- Cleanlines!!! The floor in that place was disgusting, I mean GROSS! rice was all over the floor at 3 different tables, no one cleaned it during our meal. The floor at the ice cream cone station was sticky, which is probably what caused a server to stumble and spill a drink tray. The mens restroom was in dire need of cleaning, pee was all over the floor in the stall and around the urinal, the trash bin was over fowing with pape towels.

I realy wish this location would clean up as we live only a couple minutes from it, the lack of AC and cleanliness are deal breakers for us, which is sad because it has always, for years been one of our favorite Tex-Mex places. The only reason we will ever return to it is to have Blair as our server again, we WILL CALL 1st to make sure she is working. If not for her this location would never get our money again! Please try and do better, Iguana Joes was the best resturant in Crosby, make it the best...

June 15 2018 I went to have lunch with my co-workers as we do for our hour lunch break. We were attended By Ivan who from the start rolled his eyes when one of my co-worker ordered a water. The other was on a business call and he stated “Is she ready or..?!” Didn’t think much of it and moved on having a good time. Ivan came around to take our order and one of my co-worker was indecisive looking at the menu instead of assisting her and putting her at ease..with an attitude stated “Are you ready!?” Making us feel rushed/ uncomfortable. Never smiled, asked how we were doing today etc. We felt so rushed and not welcomed we let him know the situation and we didn’t feel like a tip was well deserved. If he was having a bad day or not it shouldn’t be taken out on your customers. Let him know he had no patience and he stated “Well it’s rush hour!” That doesn’t sound like the customer’s problem and even more customers notice when it’s busy and you still take the time to make your customers experience an exceptional one.. you get the tip you deserve... that wasn’t the case. Lastly, we got up to leave he blocked me and stated “I am going first!” And as he walked in front of me hit me with his food tray and stated “And don’t come back!” Regardless if you got a tip or not you keep your customer service intact and professional. As an Assistant Store Manager my priority is EXCEPTIONAL customer service and dealing with very difficult customers with numerous personalities but how you go about approaching it has the biggest impact. This situation was brought up to GM Gina who instead stated she’s never had issues with Ivan. Gina, when customer is telling you they got HIT by a food tray that’s a red flag and I hope you follow your word on reviewing the cameras with this incident which will be passed up to corporate....

I usually have acceptable experiences at this location, however it seems as though tonight was not the case. I called ahead just to be sure my party of 12 could be accommodated and to check what the wait would be, no wait was great. Once I arrived I stood there with absolutely no acknowledgement as the hostess was too busy chatting with another employee. It wasn’t until a different employee brought it to her attention we were waiting. I gave them the number in my party, she then looks over at a server/waiter to let him know we were sitting in his area. Very blatantly and right in front of us he said “I don’t want to take it, there’s too many people”. I understand he’s young, although that doesn’t justify the unprofessionalism he exhibited. Even the kids in our party knew how rude and unnecessary his attitude was, they were even a bit shocked of how bold he was to say that while we stood there. Kudos to our server Carly though, she may not have wanted to tend to the large party but did it professionally and without being offensively rude. Service was a bit slow for the restaurant not being too busy. Some food came out almost completely cooled. They seemed to have been short on plates for...