Mi Hacienda Jalisco Restaurant — Restaurant in Texas

So I would like to preface this review by stating I have been a loyal customer for 10 years since the beginning of this establishment's opening. I hardly ever leave reviews, and I will not return at this point, and let's see why.

Usually the service was good here, but I'm sad to say I have to leave this review. I feel like this place has something against me, and I cannot understand why as I am always friendly and always leave a decent tip.

Last time I went to eat there (a month or so ago) I sat down and waited 15 to 20min to be served, while I watched others be quickly served that came in after me. They assured it was a mistake and thought I was to-go, which even still should have checked on me. I blew it off as a one-off mistake and ate my food and left a tip and said have a nice day and carried on.

Today the same exact thing happened to me. I sat there for 15min while people who came in after me were served right away and eventually asked one of the greeter girls who isn't a server for a menu. She told one of the server girls something shortly after and another person came out a few minutes later. This time no reason or apology. Everyone else around me was brought out chips and salsa, but not me.

Eventually I had to ask another server for chips, in which she gave me some. They were cold and had almost no salsa in the cup. The fajita plate I ordered was good, but they gave me a tiny plastic fork to eat with while every one else was served regular silver ware. Seemed odd. I might sound nit-picky but am I connecting invisble dots here? Or is it something else? These actions speak loudly to me, as if they do not want me to come there.

I quietly expressed my frustrations with the woman who works the register up front when I was done paying and it didn't seem like they cared very much, and a crowd of employees gathered around and made me feel like I was the one at fault.

I left feeling bad, and I will never be returning. Now that my family knows about my experience neither will they. You have lost the business of a loyal customer of 10 years and I have no...

The food is pretty good but on the other hand you guy's need to ask for a receipt everytime i good through drive thru i am being charged something extra this is not the first time this happens here and i caught on cause i typically order the same thing the first time i didn't say anything i just wondered why i was charged so much the next time i went i had the same order n the total was different so i asked for my receipt the lady at the window took a while to come back when she did she still had no receipt so i asked her again and when she did give it to me shockingly she gave me the difference which she said she "accidentally" charged me for something extra today i went and the same thing happened again with the same lady working the window so i asked for my receipt and what a coincidence i was given the difference of the extra i was charged along...

We were visiting the area from out of town & stopped for lunch based. The place was full with one table available just needing a wipe down. We asked a nearby waitress if we could sit there & offered to wait for table to be cleaned. She gave us a very unfriendly look- no smile, no greeting & replied by telling us that wasn't her take. She then asked another waitress to clean it. Other waitress reacted to her similarly. I can be understanding that it was lunch time & they were probably overwhelmed; however, as a customer, none of that matters to me. The 1st waitress we encountered ended up offering to clean the table, however, not without complaining and slamming the menus on the table. We opted to just walk out & not subject ourselves to bad service. I hope this is not the waitresses attitude...