O'Brien's Restaurant in Bergheim — Restaurant in Texas

Our first visit last month was awesome and we were excited to come back. Had a reservation, went last night, table was ready right away, with kids menu and all, great start. Sat for 5+ minutes before waitress came to our table. Took an additional 10+ minutes to get water. She was polite and apologized. Appetizer came out quick. Never got complimentary bread like we were offered our first time. Throughout the night, rarely came to our table to check on us. Ordered a prime ribeye medium rare, it showed up between well done and medium well, waitress acknowledged immediately. Was told because a large group came in, it would take a long time to replace it. I told them I'd just eat it bc I didn't want to wait. She apologized again and said she would see how they could handle it. Then she came back a while later and said manager gave her 2 options. 1. Take the food away and bring another steak. 2. Take the food away and comp it. At this point I had already eaten half the overcooked steak bc I was hungry and didn't want to wait, so I opted for option 2, and then a new steak immediately appeared as she was explaining all this. This steak was cooked between medium and medium well, but I acted like it was fine bc I didn't want to be more of a hassle. Odd thing to me... Why not just comp the steak that was clearly messed up and everyone acknowledged, and then let me finish it, instead of giving me a brand new steak I didn't ask for, that will just go to waste. This review would have been much different, but I guess they just wanted to make up some of the money. Understandable... I guess. Anyways. The service was poor, the $45 steak was overcooked twice, and the management response was just odd, even the waitress thought it was odd (or pretended to help relate to me), but she said that's what she was told. The whole experience was quite a turn off and I don't know that we will be going back again. Bummer! Thought we had found...

Summary: Our visit was perfect - the food, the service, everything! We will be back!

Tip: Ask for the complimentary bread - it’s amazing!!! highly recommend!!!

Details: Tried the chicken fried steak with a twice baked potato and it was delicious- so good! Also tried the Chicken and Shrimp artichoke and capers dish that was flavorful and tasty… I would say that it had an italian flare as do the grilled veggies. We tried the mac and cheese-made in house with 9 different cheeses! Very unique flavor and it was good… personally I could pick up on goat cheese ( I think) and that isn’t my favorite, personally but someone else in my group absolutely loved it.

Favorites: bread, chicken fried steak, mashed potatoes, sweet potato fries.

Not favorite: greens, grilled veggies, chicken and dumplings,

Dessert: the gooey vanilla cake was amazing!! Similar to a blondie. pro-tip: if you like lemon bars… squeeze some fresh...

They charged us for the sides that were included with the meal!!!! We arrived at 7pm on Friday, we waited 20 minutes for waters. The waitress was good and I don't blame her at all. We then waited an hour for 2 steaks, one medium ($40) and the other rare($25), once they showed up we cut in to them to find they were well done and cold. We talked to the waitress and manager and they offered to recook them. 20 minutes later the steaks came out again, this time mine was still well done(supposed to be rare) and my wife's was more well done than before. The manager checked on us and we told them that we would just like the bill for the drinks we ordered and they said okay, offering us a free dessert. Upon getting the bill, THEY HAD CHARGED US $11 FOR THE SALAD AND BRUSSEL SPROUTS THAT CAME WITH THE STEAKS! When asked about it, they said that they charged us for what we ate! This was our first time going here and will...