Rankin Frenchy's - Rankin Rd. — Restaurant in Texas

I made a purchase (see attached receipt). Female employee took my order and payment and another female employee (whom I see often when I visit) made & packed the order.

My change was given to me in all coin $1.56 I was not greeted or thanked for my business although I thanked them. Opened my chicken and had to return it. (See photos)

Upon returning my chicken, I spoke with the manager on duty “Nelson” and the 2nd female employee who packed my food. (Appears to be Hispanic or Latino female). I asked for a full refund.

The manager or the associate never even asked what was wrong, just started processing my refund. That caused me to open the box and show them both the chicken and I asked the female employee the following:

Why would you think it’s ok to serve this to me?

Would you serve this to yourself or someone you cared about?

No response verbally, blank stare then shook her head no.

So why would you serve me this?

I went on to further explain, I was not going to complain but I’m tracking each time I had a problem with my order she was involved by packing my food.

Even still, no apology. This location is not that old, not sure if ownership or management changed but this location is no where near the Frenchy’s standard or close to my original experiences.

This location needs effective leadership/management. It’s evident in the way your employees treat/service customers as well as the lack of professionalism shown on your responses to Google reviews. As a local customer I expect better!

Your service to our community & visitors is subpar & I’m going to make sure someone in authority is made aware.

I will be reaching out to Frenchys corporation regarding how this location represents their brand as a franchisee. Followed by the BBB for continuous complaints unresolved and the Harris County health department, you can’t serve old/expired food. Unacceptable!

My complaint is not the first, your google reviews have several similar or worst. Overall, the behavior and service level has not...

I went through the dive through around 6 pm order egg rolls and chicken.i get my egg rolls they was still frozen in middle so before I could leave the parking lot I went back. I went to the drive a cashier by the name of Andrea came and took the order back and said they would make my food again upon her doing that she ask me to park in the front as I was parked in the front the cashier Andrea walked out the store got the car with a guy and went across the street sitting there chilling with the guy. Time went by and I just sitting there I went to the window to see what was going on the other cashier or cook didn’t know anything about re dropping my order. Comes to find out the girl Andrea was so busy trying to get outside with her guy friend she never attempted to get me a new order. This is about the 3rd time I went and it was an issue with the same girl this time I ask for her name and finally got. I tried call to speak with management a kid answered and I have yet to speak with someone this is ridiculous because this a a good spot but they definitely need to...

Update 6 months later: from 5 stars to 2... I only gave 2 because the fries were still good. Fist off I was sticking to the floor as I walked. Young lady behine counter was taking orders touching drive through window, counter register and money with thw same gloves she was getting the food with. Do know where they Purchase these baby birds from but they really should be ashamed of their self giving this to the customers but charging the same price I recently came one time before in the chicken was an S mall but I wasn't good either in this time I had to return the food because the chicken even though sitting under a heat lamp was not hot. That's with most restaurants they start out real strong but then fail to continue to do what they did to get us can't say that I'll be back

First time: Man I'm not a big chicken fan but MY GOD THIS WAS GOOD.... THEY HAVE THE BEST FRIES I HAVE TASTED IN A LONG TIME. Every time I'm in the area I know I'm eating chicken...