Subway — Restaurant in Texas

I went today to this subway and when I got there I pulled up to the drive thru. As I'm looking through the drive thru menu I see a sign up saying it's not working to go to the kiosk right before the drive thru menu. I pull up to the windows and ask the guy there if they can take my order at the windows as I don't like working the kiosk he said no that iI have to drive around and use it. Ok I don't want to be a Ken here so I drive around attempt to use the kiosk. That thing frustrates me so mid way through the order I just up and leave. Whataburger here I come as you never fail me.

If I wanted to punch in a kiosk I would have ordered online Sir I came thought a drive thru so I could verbally order my order. Don't FORCE CUSTOMERS to use the kiosk. Your job is customer satisfaction Sir and if I told you I don't like using those things you take the order yourself at the window, its what you getting paid for. Last time I go to this subway if I'm being forced to...

I really think the owner should take a look at the customer service his location is giving. I'm looking at all the reviews and they don't look very good. We've always had some sort of problem at this location, but nothing too crazy. We just go to it because it's the closest to us and we like the "specials". Well, let me just tell you that this location has the worst customer service!! They are very rude and don't know how customer service works. If you want the sandwich the way you want, DO NOT GO TO THIS LOCATION. If you want good customer service, DO NOT GO TO THIS LOCATION. If you want to get the "Specials Subway advertises and the posters this location has up," DO NOT GO TO THIS LOCATION. They said it's just subways advertising, not theirs. I'm confused, because they are a Subway. What a joke!! Manager's name is Jaylen Alvarez. Take it from me, don't waste your time there. It will just...

My kids love Subway but it's a shame that the one that is closest by us just doesn't cut it. The energy in there first of all is so tense, you feel uncomfortable being in there. Every time we've gone in to eat (in the dining area) the GM/Owner/Managing Partner whatever title she has seems to be in a foul mood. It seems to rub off on the employees because they seem uncomfortable as well. My kids meatballs in their subs were partially rock hard due to over cooking, at least that's what I think it was, my daughter didn't finish her entire sub because of it. The manager on duty was killing flies around the restaurant with an oven mitten (behind the counter and in the dining area). I understand flies are a pest but swatting them and smashing them with an oven mitten that is used in store is not acceptable. I think the biggest problem though is...