Ninette's Cake Shop — Restaurant in Thibodaux

I was not planning to do a public share of my experience, but I did not like the tone in which you answered my granddaughter's feedback. This was a horrible cake which ruined her 20th birthday experience. There was nothing positive to say about your cake. The accusation that I had not told my granddaughter that you had offered a refund only reflects on your character. You did say you would credit my account . In your email you said A FEW very important things... YOU OBVIOUSLY HAD OTHER COMPLAINTS AND BLAMED IT ON THE FLOUR, YOU APOLOGIZED THAT NO ONE HAD CALLED ME (AND STILL HAVEN'T), AND THAT YOU WOULD CREDIT MY ACCOUNT. SO if this was a cash transaction, why didn't you call me. I do not know your policy on cash. It was ordered online, so was it a cash order? You said it could have been settled with a phone call. Well MAM, why didn't you call. The picture shows how much was eaten or tossed at the gathering. The rest was thrown in the garbage. THIS COULD HAVE BEEN AVOIDED WITH QUALITY CONTROL AND TREATING ALL CUSTOMERS WITH RESPECT. I am sorry your reply to my granddaughter was so harsh because this is a very true reflection of my experience at this bakery. The money is irrelevant because we can't get back the experience of enjoying her 20th...

My niece and I went into the shop to order a baby shower cake. It was a two tier cake. Specific details were given and written by the Ninette’s cake shop associate. Also, pictures were shown and emailed to Ninette’s as a reference. There were some minor detail changes to the original picture because they could not do fondant animals so my niece settled for 3D pictures around the cake. Pick up the cake and I was in disbelief. The cake was no where near the picture. The fondant work sloppy and did not look like a professional cake decorator did it. Not to mention their was one gaudy flower sticking out of the cake where numerous flowers should have been on the cake. They were quick to send out their high dollar invoice which I paid quickly. In my opinion it was not worth over $200.00. I posted a picture of the cake so everyone could see for themselves. Very disappointed customer. So I know I will get a response with an excuse as to why it wasn’t right but the day is over and a first time mother only has only one baby shower and one special...

First they do not give the customer any attention. You basically have to order yourself and you better know what you are talking about. Second they take their time sending the invoice and sure don't give you enough time to pay it before cancelling orders. Third the whole calling/picking up. They won't call you even if you asked to be called ( the employee didn't write it down so I didn't get a call and it still my fault that I didn't pick the cake up.) Customer is always right does not applied here. Rouses is better customer service. And I'm not the only one who had had problems I was trying to help a small business out but I will not do that again. Big box stores got my...