Geaux Fish Restaurant Sushi & Hibachi — Restaurant in Thibodaux

I've been a Thibodaux resident since 2007 and have been going to Geaux Fish since then. We always loved the food and the service. But for the past year or so we’ve seen a steady decline in the establishment. We went last night (Tuesday) and asked if we can sit at the hibachi bar. But we were told we couldn't because we need a total of 5 to sit there. That was fine so we sat at a regular table. No big deal. So, we ordered hibachi from a regular table . The food was barely warm. It lacked taste. it was a disappointing experience to say the least with the hibachi food. The rolls we order was good. The one thing I noticed is they have a bunch of real young adults working there without an older person acting as a supervisor and it showed. I waiting staff was loud, dropping plates into the ben on the cart, screaming another one’s name across the restaurant. I saw 2 waitresses snapchat on their phones. I'm not being a "Karen" as they call it. I just see a steady decline in this place and it's a shame because it's the only Shushi restaurant in the area. They need someone with experience to work the floor and supervise the young ones. They also need to improve the hibachi cook.. Sorry to say but I'll be making the extra drive to Houma to...

They seated us within a few minutes which was great. However, we waited a prolonged period of time before someone even took our drink/food order. It took even longer to actually get the drinks & even longer before the appetizers arrived. We had get up & go ask for utensils & napkins ourselves, because none were brought to our table...& we weren’t being checked on often. My biggest issue is that we spent almost $200, & all the hibachi food (minus the rice) was cold...even my lobster. As our entrees were being placed on the table, we were told that they ran out of soup & salad. However, when we got the bill, we were still charged the full price. This is the 1st time I’ve ever had to ask for a manager. After speaking with her a few times, she mentioned that it would be fair to take 10% off the bill which was fine with us. But when she brought the bill back, she only deducted $10 off for the 4 soups & 4 salads, even that would have clearly cost more than a total of $10. Not satisfied with Geaux Fish whatsoever. By the time we left, we had been there for almost 2 hours. Major...

After paying for Togo dinner for my family, we received multiple harassing phone calls about dining and dashing. Telling us that they were gonna post it on fb; well first we didn’t even eat there we had food to go and we did pay and have the bank statement to prove it yet they continued to call us over 5 times because they lost the pay ticket yet wanted us to repay for our dinner and kept accusing us of taking the food with out paying. Which again we did not do. Being a Togo pick up order we can’t get the food unless it’s handed to us after payment! So why they called us asking for a second payment and harassing to post us on fb was beyond ridiculous. It was their negligent mistake from the start and we had our evening completely ruined by a business actually having the nerve to call multiple times and insulting and harassing paying customers just because the chick that cashed me out clearly made a mistake and then didn’t have the dignity to own up to it! After years of being customers we will never...