Thibodaux Regional Health System — Local services in Thibodaux

My father passed away at this hospital on the morning of January 24th, 2024. My siblings and I drove from different states to be with him when we learned he was having a heart attack. The hospital successfully put in 3 stents and I was on the phone when the Dr. Came in to tell my stepmother that he would be going home in 2-3 days and the surgery was a success. Fast forward and my father was experiencing extreme abdominal discomfort. Extreme. It was the most difficult thing to watch how the nursing staff treating him and us. I have to say that there was one younger blonde nurse who was incredibly compassionate, the other two were awful. My father was continuously told to calm down with a raised voice (by the middle aged brunette nurse) and we were all told that he only had anxiety. This went on for hours until my brother asked why our father's abdome was so distended on one side. At that point the nurse decided he needed a CT scan, which turned into an MRI after she spoke to cardiology. This is where they discovered massive internal bleeding which was worsened by the blood thinners he was on following surgery. You see, my father did not need a laxative (as the brunette nurse gave him), he was bleeding internally. The story gets worse. My father had been vomiting that morning prior to going to the hospital. He was vomiting coffee ground like material which indicates a GI bleed from what I know. He had been bleeding internally for quite some time. While this nurse continued to raise her voice and tell my poor father he was suffering from anxiety and needed to calm down, he was in agony due to the internal bleeding. As the morning turned to afternoon, and afternoon to evening, his suffering increased with the same reaction from the brunette nurse and another blonde nurse who was also middle aged. My father began to struggle intensely with his breathing. He repeatedly told the nurses that he could not breathe. No reaction, just the continued narrative that he was just suffering from anxiety. He was not suffering from anxiety, at least that is not the whole story. I was in the room with my father as he started to thrash back and forth begging for help to breathe and the nursing staff did nothing until my father went unconscious. At that point the older blonde nurse pushed me away from his bedside and told me I needed to leave because now it was an emergency. A male was in the corner by the door, as my father was unconscious, and very calmly said they now had to do an emergency intubation, there was no urgency about that guy. There was no rush to any of them. No comfort offered by one of them. My father was a Proud Vietnam Veteran. He deserved so much better than what Thibodaux ICU staff offered. Nurse's are supposed to be kind and compassionate. The cardiologist was rude and short but Surgeons are known for that. You ICU Nurse's, the two who primarily treated my father, need to take a good look at your profession of choice. I have had much experience with hospital staff and this was the worst I have ever seen or experienced in my life, and at the most traumatizing point in my life. You let my father drown from pulmonary edema, suffer in agony, while you raised your voices at a 77 year old veteran, husband, father, son. Please fix yourselves.

Charlyn Patrece Chauvin My Father's Daughter

*The one star is for the younger blonde nurse. Thank you for...

I am highly disappointed with the lack of compassion displayed after my hospital stay with my newborn preemie daughter. My daughter was born 5 weeks premature and was born via emergency C-section. She needed quite a bit of medical intervention as well as an extended hospital stay. My husband, who is a disabled veteran, graduated college the day before my daughter was born. She had no health insurance because of our peculiar situation, and we do not qualify for federal assistance. We racked up a very large hospital bill, not including all of the doctor bills. We applied for a hardship from the hospital and were approved for 50% of our bill to be forgiven. This still left us with a very large sum to pay. When we asked about payments, we were told we only have 24 months to pay this very large bill off. We have been more than willing to pay the bill, but we simply cannot afford to pay the large monthly amount required to pay it off in 24 months. We have asked if we could be given more time, but told consistently that they cannot do anything. Every other doctor has worked with us and even forgiven our entire bills, but this hospital seems to only care about getting their money and not about the position it will put the people in who have to pay it. We did not ask for this to happen to our family. My daughter's life saving medical treatment wasn't some luxury we splurged money on that we didn't have. It isn't something you can shop for the best price on. We were forced into this terrible situation then stuck with an outrageous bill for it. If we cannot pay it off in time they are threatening to send us to collections and we will take a big hit to our credit. I am shocked and highly disappointed by this hospital. I can only praise the staff for taking good care of us while we were there and Ms. Crystal with customer service who has been very helpful and sympathetic towards us. Not much else good to...

We received almost individualized treatment in the ER today @ Thibodaux Regional (or whatever the name is). The ER was extremely quiet (from 3am-330pm) with the most being 3-4 pts. at one time. Sufficient staff was also on hand! As a Nurse for a long time, I see those things! I remain observant, supporting medical staff as it calls for. However TODAY was a horrible experience! That was MY MOTHER who required care! Yes, I expect her to be treated properly as I do everyone else! Some individual staff members were kind & friendly. However some were rude & made us feel that we were bothering them. The biggest issue is this...nursing assessment skills & documentation sucks!! You have a 90-year-old who clearly has some confusion to time, date, person & situation! She is talking to people who are not there, reaching for things that are not there, etc. Speech is slurred and as nurses calling it..."talking in word salad"!! Documentation from the ER staff states alert, aware & oriented x 3, stable. Are you kidding me?? How can someone intentionally document such lies?? Top 1% in patient care my ass!!! Patients DESERVE better care! Family members DESERVE better explanations & communications! SOMEONE needs to focus more on patient satisfaction!! Not that my mom is more special than anyone else, however she put in almost 55 years of blood, sweat & tears for that place! I can tell you, patient care is not what it used to be!! I am very thankful & blessed that my Mom instilled true nursing compassion in me! Mom is spending the night in the hospital. Our prayer is that the Med Surg staff shows better assessment skills, more compassionate behaviors and certainly more sufficient documentation & communication!! I'm typically not one to bash however...DO YOUR JOB properly and professionally and no one will have to give these sort of reviews!! DO BETTER PEOPLE!!! PLEASE DO...