Windy City Pizza Works — Restaurant in Thornton Township

If you bowl at Castaway make sure you eat before you go…Windy City Pizza in Calumet City, IL don’t need your money. Its plenty of other companies that will show way better customer service and can offer their customers better resolutions when they make a mistake. On Father’s Day we decided to bring the family here and enjoy some bowling with the kids. I went to the Windy City Pizza that’s located inside Castaway bowling alley and proceeded to order 1 large pizza, 12 wings and 1 pitcher of pop. The young lady that took my order didn’t have the best customer service skills. She was quiet and just stared at me like I had been here before. I asked her how much a pitch of pop cost and she pointed (didn’t speak a word about how much a pitcher cost) to the wall where it was three cups located with three different prices. I assumed they didn’t sell pitchers of pop and we had to buy individual drinks. I told her I needed four cups. After she rung me up, I looked at the receipt and saw she charged me for 4 pitchers of pop which were $8 a pitcher. I told her that I only wanted one pitcher and I thought I had to get cups since she pointed at them when I asked her about the price of a pitcher of pop. She proceeded to tell me that she couldn’t give me a refund because I paid with my debit card. The manager came out and told me to do a stop payment with my credit card because their credit card machines don’t allow them to do refunds. He told me that’s what they tell the other customers to do…he offered me a store credit but I didn’t want anything else and I don’t plan on supporting their business in the future. I asked if he could contact the owner because this was a mistake on their behalf and he agreed with was a mistake on their behalf. He then told me he couldn’t get in touch with the owner because neither one of the owners leave their personal contact info for NONE of their employees to get in contact with them when problems occur. It’s ridiculous that the company made a mistake and they don’t care about fixing it. They rather have me go through my credit union and wait 2 weeks to receive my money back when I could have got it that day. I just ended up canceling my whole order. I didn’t trust them to make my food especially since the cashier was staring me down the whole time as if she didn’t make the mistake. She never apologized for her mistake, stared me down and rolled her eyes the whole time I was speaking with the manager…please and I repeat please save yourself the stress and frustration of dealing with this company. I really wish I could have...

As stated by numerous customers on multiple sites, the service is the worst! I contacted the restaurant and ordered 2 pizzas for pick up. I was told 35 min. 30 min later when I arrived, I asked to add some chicken to my order. I was told the chicken would take 30 min but my pizza would be ready in 12 min. 20 min later I still had no pizza so I went to inquire. They were just making the pizza, YES A WHOLE HOUR LATER. I then requested my money back and was told there are no refunds. A refund is when I pay you, you give me something and I request my money back. They hadn't given us anything, they just took our money. After arguing with the unprofessional clerk, another gentleman got the pizza and gave them to us. When we got home we realized the pizzas were missing ingredients. They refused to answer the phone or door when we returned to replace the food. I called today to speak to the manager who informed me there would be no compensation because he can't prove I'm being honest. Unfortunately I can't post the picture here but I have on other websites. MANY MANY MANY MORE TO COME for my $40.

In response to the owner: The issue should have been resolved that night after an almost 2hr wait without dishonesty from your staff. Yes, the pizza's were eaten the night before, I had 6 people to feed. I asked for an apology for the horrible service and the return of my money for the items I didn't recieve. You REFUSED and told me I had to PROVE what I didn't receive. ...

Never have I order multiple things and each one of those things were nasty. I usually don't go out my way to write reviews. I was very disappointed I ordered a veggie calzone first off it was soggy then the veggies weren't cooked after that it had no flavor to it. I also offered fries which were cold and garlic bread with mozzarella I don't even know how u can make that wrong but it had no taste to it. It looked like sub bread cut in half drenched in oil. The last thing I ordered was a mini pizza which my 7 yr old son refused to eat because it was soggy oily and just nasty. Safe to say we will not order from there again!!!

I just called to talk to them about how my order went wrong when I asked what they can do to compensate the "owner" told me he could only remake my order. Which I refused when I asked for a refund me told me to call my bank he would not give me a refund. Myself being a restaurant owner I would never deal with people the way he handle the situation. Instead of apologizing for the inconvenience he was...