Walgreens — Local services in Thornton Township

It is apparent that Walgreens needs to re-evaluate its approach to customer service, particularly when it comes to the treatment of Black customers. There is a growing concern that some associates, particularly Black associates, may lack the necessary training to avoid making unfair assumptions about customers based on their appearance. This has led to an uncomfortable shopping experience for many, with young Black customers being unfairly scrutinized as potential thieves.

It is unacceptable for employees to stare at or follow customers simply because they are shopping. This behavior not only creates a hostile environment but also undermines the dignity of the customers. Holding a customer's items and taking them to the register, while pretending to casually check on their activities, is an inappropriate practice that borders on harassment.

The reality is that these actions contribute to a negative shopping experience, and they seem to be disproportionately directed at Black customers. If Walgreens’ employees cannot distinguish between a thief and a regular shopper, it raises serious concerns about the effectiveness of their training programs. Every person who walks through those doors deserves to shop without feeling criminalized or uncomfortable.

Customers should not be made to feel as though they are doing something wrong simply by shopping for their needs. Walgreens must address this issue by enhancing employee training, ensuring that all customers, regardless of race, are treated with respect and fairness. Hiring a more diverse and better-trained team would be a significant step toward improving the store's reputation, which is...

Don't waste your time with the pharmacy! Went in to have several scripts refilled & fill one new script. I explained I needed 4 different refills for my mother & 2 I would pay for out of pocket because insurance wouldn't cover them. I was told to come back in an hour. Hour later scripts aren't ready because of an insurance issue, no I had already started I was paying for those 2 scripts, "oh ok, can you wait 20 mins?"...NO, I had to be at work & already wasted an hour waiting! Cut to next day when I can go back, they still couldn't fill one of the scripts because they couldn't see the refill from the doctor & sent a fax asking for a refill to the office...only it was the wrong doctor! I explained a month previous the PC doctor sent in all new scripts, but somehow they couldn't see them in their system. I took what they had filled home, I then realize they didn't fill 2 of the things I asked for including the new script I handed to them. I also went through our doctor notes & find the slip from the PC doctors office showing the list of meds they sent to Walgreens.

Monday morning I go to Christ hospital's Walgreens & talk to their pharmacists about the issues I've had, I show her the refill slip from the doctor & she doesn't have a single issue locating them in her system. At first she thought the new script was just an over the counter item but after checking she noticed an error the doctor/nurse made when writing it out & she was able to order the correct medicine. The Pharmacist even checked into what medicine discount programs would help reduce costs.

Thank you Christ Medical Center Walgreens Pharmacy for being...

The corner of Sibley and Torrence can definitely not be described as the corner of happy and healthy. This Walgreens location is a disgrace and shows that management does not care. If I could provide pictures I would, but in trepidation of having my phone swiped - I must describe what I have seen.

One point of agitation is that it would be nice to be able to get all the items I need in one trip around the store, but I can't because there are 4 shopping carts for the entire store and no baskets. If your attention isn't drawn to the torn and falling grey strips on the shelves then surely it will be drawn to all of the locked up product that forces you to wait on an associate to unlock. Ah, and the employees...while I commend them for trying their best (typically) there are some who just do not care and would rather surf the interwebs on their phones or have conversations that do not pertain to the task at hand: helping the customer!

I could write more, but I think I have made my point. If it's not corporate to blame then it is the store manager who seems to not be able to rally these troops and bring the store to the glory it once had. For now, it's a sinking ship full...