Dunkin' — Restaurant in Tilden Township

Had to change from 2 to 1 star. It's just always such a poor experience compared to EVERY OTHER Dunkin I go to... why do you have a giant sign that says "Lobby Open" in the window yet your doors are locked? Watched 5 cars park, walk up to the door, and look just as confused as me... 15 minutes to get through the drive through at 630 on a Saturday morning. ... Watched another 5 cars sit in line and then drive off.... why would you turn off walk in mobile orders? Has to be the smoothest way to keep traffic flowing... instead you have to do a drive through mobile order which is pointless because your food will be cold by the time you sit in the drive through line. Absolute horrible experience. And it's just every time

*Original post - I really like Dunkin - I just have consistently poor experiences at this particular location. You go south to Leesport, or north to Pottsville or St Clair and orders are filled much faster and coffee is consistently better. It's also always a hit or miss whether the lobby is open here or not. Just all around poor service and very slow compared to the other...

Whoever was working the speaker in drive thru needs to have patience and have alot more respect, so do the other staff there tonight. My boyfriend and I went through the drive thru to order his bagels with cream cheese and as I was asking about a donut they didn't give me an answer all they kept saying is anything else?. Well after ordering what I wanted the said they had the donuts and said head to the window. No total was given cause she was rushing us even though there was no one behind us. Got to the window asked for the amount paid for it, she then proceeded to ask what kind of donuts I told her, It took her 5 min to realize there out of them. I did not want a substitute but just a refund for the donuts. They proceeded to refund the whole order. Due to them not listening or caring they refund the whole order and then gave me attitude after I was trying to explain the situation. For a manger to be that rude to a customer and say “here just take this” is completely uncalled for. Worst experience for a dunkin. Do better I know fast food isn’t easy but don't take it out...

This location is pretty quick compared to the others closer to my area. We had to make a quick stop to grab something to eat and was pleased considering it was the Eater holiday. I’m sure working on a holiday is a bummer but for those that don’t, I really appreciate it!! Location is not sitting on the main road to Cabela’s. It’s down off the main road so you kind of have to follow other drivers. The building is hidden a little. Service was quick as soon as we pulled up. Staff was very friendly and didn’t sound short or bothered. Was greeted very nicely at the pick up window. Food is standard. I don’t how anyone can mess up from a prepackaged supply. My avocado toast and hash browns was delicious. Prices are standard as well. If there is a difference, it’s probably a few cents give or take. Cleanliness from the exterior of their location seemed to have been well maintained. No trash littered and the dumpster wasn’t disgusting. Drive through was clear as well. Overall I liked this location. No picture since we...