Wendy's — Restaurant in Tinton Falls

I have been visiting this restaurant for a long time. The owner does not renovate this place or update anything. You will not be impressed with anything here. The food is still up to par with other Wendy's. The call ahead mobile ordering is a JOKE. I can not recommend it. They might have the store open during the day for very limited hours. Lately the inside is always closed so you can't order your food and run inside and pick up. You have to go through the drive thru. This is where it gets really bad. I used mobile ordering and then had to wait AT LEAST 15-20 MINUTES OR LONGER ON THE DRIVE THRU LINE. I was furious. I called the store to see if I am able to drive around and pick up. They replied no. You have to wait online to give them your name. In other words I have to sit and wait around. They are not breaking any speed records here. They either didn't have their "A" team on or the cars had large orders. Either way defeats the purpose of mobile ordering. Getting back to lack of renovations. I have seen some things here that would make the ghetto blush. The order counter inside was so worn it had a hole in it. When they finally addressed the deficiency they didn't replace the counter they screwed a big ugly metal plate over the hole!! Who does that? I went into the restroom and the only thing holding the faucet in place was the copper pipes. I can imagine this type of maintenance has to carry over to the kitchen area and other places you can't see. The parking lot had such a huge hole in it that a small car would have to probably call a tow truck to remove it from the crater. It's ridiculous. The cushioned seats are compressed. Sidewalks are old and falling apart. I don't know who owns this place, but they are obviously taking the money to the bank. I don't know why Wendy's doesn't force a renovation on this place. This place is in a great location near other busy businesses. There is no excuse for allowing a store to get so run down or to wait so long to address an issue. Regardless of these blaring deficiencies the place does a lot of business. Wendy's food in my opinion is a notch better than most fast food and priced...

Don't normally review places but this plus down right sucks. I came a few times in the morning and every time I'd be the only person in the drive thru and I'd have to wait like 10 minutes for a single sandwich. On top of that i got the wrong order twice. However the final straw was today when I decided to try a chocolate creamy cold brew drink that tasted so horribly sweet. I gave it to my friend who has a major sweet tooth and they side it was horrible and undrinkable. When i poured it out it was clumpy and looked nothing like a cold brew. After that I had to leave a review. They seem like they're actively trying to sabotage Wendy's. There is another one about 5 to 7 minutes away, near Wawa. I'll be going there...

The drive through experience was horrible. Had to constantly repeat what I wanted at the drivethrough, get to the main window and that person was terrible. She doesn't say a word, asked for dressing for the salad and she just stared at me, I asked again for the dressing again after I paid and with an attitude she wanted to know "Well what kind was it." She finally brings it over and I say thank you so much, JUST TO SEE WHAT SHE SAYS, all I got was a EFF you look. There is slight more to this but even so I wish I got a receipt at the end if it all but she didn't even ask if I wanted that to begin with. It's literally one of those reviews that you'd had to be there scenario but regardless I wouldn't...