Arby's — Restaurant in Toledo

Definitely one of the worse experiences I’ve had. I placed an order for two beef and cheddars on my app, picked them up and everything with no issues. The gentleman at the window was super sweet. When I returned to my hotel, I realized my sandwiches were super burnt and they were both missing the cheddar. I’m not one to normally complain, especially when they are busy. Well, there was absolutely no one in line when I picked them up. It’s as if they sat in the window just cooking for an hour or so. I tried to give them a call twice, no answer either time so I drove up there to find no one there again. Told them about the issue and pretty much got blown off, they took the old food back through the window. (When I used to work at Arby’s they had a strict Policy on not taking food back through the window.) She had me pull off to the side and that was that. Overall just disappointed with how it was handled. I understand forgetting things when it’s busy but they were...

They screwed up our entire order. We ordered a plain chicken sandwich with only ketchup and got it with mayo, tons of lettuce and tomatoes. We also ordered 8 regular roast beef sandwiches and we got 10 roast beef sliders. We asked when we ordered and again when they brought our food for ketchup, Arby's sauce and horseradish and we got none of it. The chicken was extra crispy and almost too hard to eat. I will never go to this Arby's again and would not recommend anyone else go...

Worst Arby's ever. I just waited at the speaker for fifteen minutes, and they didn't even take my order. Just wasted my lunch break waiting to give them my order. 5 cars pulled out of the drive thru, and there was only one customer at the counter. No excuse for that, I'll never go to Arby's again. Then the OWNER replies to this, to go to a link to complain. Forget it, I've wasted enough time. If I were the OWNER, I'd personally make this right. You lead...