Giving this one star since zero isn't an option. I got to tell yah, I was bamboozled by these reviews and the smell of the food when I arrived, I was so excited to try this place out. "Authentic Italy" you all said, and as a person myself who had gone to Italy before and ate the amazing food, I was full of excitement and couldn't wait to check this place out. Upon walking in, that's where the excitement ended. I don't know what was more gloomy, your hosts or the atmosphere of the place. The hosts were clearly unhappy and all talked to each other before asking me if I had three people in my party. I look behind myself to make sure no one else was in line and was confused because it was clear that I was only with one other person. The fact that it was prime time for dinner and there was no wait should have been my indicator but alas I was still curious about this food that is so highly spoken of. The waitress we had was only friendly when explaining why a picture frame had the date of 1957 on it but was a current picture.. Which would indicate we never been there before but she didn't care to ask or put any ideas out there of what food she recommended. We order our food, eggplant parm and a chicken alfredo. Its "authentic" so it should be good, right? Wrong. The next indication that it was going to be bad, was the pop was bad. And even if it was good, it wouldn't have mattered because we weren't offered a refill till we were done with our food. The Bread and salad that were brought out were stale. The food came out fast. And I thought hmm, okay great. I am hungry after all. But there's a reason for this. EVERYTHING TASTED LIKE IT CAME OUT OF A CAN. How are you really going to use a pizza base sauce, probably bought from the dollar tree and call it authentic? There's sauce for pasta and sauce for pizza don't use the same for both. Neither my husband or I ate even 1/3 of our meals. Our salad plates and bread plates were still on our table because she didn't care enough to pre bus our table. SO we ate around garbage the whole time. She didn't even question why we barely ate and never offered dessert (not like it would have been any good) I wanted out of that restaurant quick! It couldn't have been any more gloomy in there. There was no music so I heard everyone else's conversations. It was completely terrible. To say this is authentic is far from it.. IT would be like saying I want authentic Mexican food and going to Taco Bell. and judging by other bad reviews, the owner doesn't even care to respond to them. Absolutely Terrible. If you want authentic,...
Ā Ā Ā Read moreI canāt really review the food because I left after being seated for 3 hours and 30 minutes without eating! We called ahead to reserve seating for 26 people. When we arrived they had the table set for 20 but said once another table was ready they would set it up and we were good to start seating. Once another table opened up the owner accused us of just adding more but the wait staff knew we had 26. And it just went down hill from there. We received our salads after an hour of placing our orders. However, the wait staff was amazing, they apologize for the long wait and were confused because this had never happened before. We began to notice that large groups that came in after us were being served food and we were not. When we asked about estimates in food arrival again at 9pm we were told, about 15 minutes. We asked, if food that was done could it be brought out but after another 30 minutes nothing was coming out, so I decided it would be best if I just left. A handful of our team did stay, but when their food came it was either cold or the wrong order. They ran out of spaghetti and substituted with french fries and others didnāt get anything at all and had to take others who decided to leave. So at least my burger didnāt go to waste. There was no apology from the owner just more placing blame on his staff and our party! Just to recap staff is amazing, owner sucks and...
Ā Ā Ā Read moreSomething was sorely wrong at the restaurant when I visited with a large group last night. We made prior reservations for our large party, and called in advance to add a few more to the party. From that point on, it was like we were blacklisted. Before our orders were even taken by the wait staff, they tried to explain that management was under great stress and the staff was ready to check out. Because we were a large party, we maintained our patience for the first 1.5 hours, trying to give grace to the wait staff. Many of the smaller parties around us seemed to be waiting on their meals too. We did not create the issue in the restaurant. It was spiraling before we arrived. When the very full restaurant cleared 2 hours later, we grew impatient waiting on our meals. The wait staff kept making promises of delivery, yet we waited another .5 hour. When the meals arrived, we all felt as though the substituted food was frozen, plated and covered in obnoxious amounts of warm sauce. The pizza wasnāt not even a good substitute. The salad, bread and food was very poor quality. Alas, many of us left without paying, because we never received what we ordered. We HANDED THE WAITRESS A GENEROUS TIP, because we appreciated her efforts. It was not a pleasant 3 hour experience. For the same price (~$13 for a small plate of spaghetti) go eat at a franchise, rather than this...
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