EDIT: The owner of this location took the time to contact me and follow up. She was wonderful and listened about our most recent experience. They offered a free sandwich for the one that was done incorrectly and to provide the forgotten chips we'd paid for. Customer service and a positive attitude goes a long way today, and I really appreciated that. We will definitely plan to go back. Also of note, she recommended requesting extra filling if we wanted a more robust sandwich.

Prior post: The sandwiches don't have as much filling as they used too. They forgot my cheese completely when I requested a substitution. I also asked if my chips were in the bag with our order and they said yes, but they were not. I realized after you can pick the flavor but they still told me the wrong thing. I used to love them and sadly it's gone downhill quite a bit.