Chick-fil-A — Restaurant in Towamencin Township

Drive through was atrocious. Service at the window was scattered, serving the cars in the back of the line before the front cars. So if you got your meal, you would have to wait for the cars in the front to get theirs before you could leave because there's no exit. Once you're in line there are no exits. Management, this is a dangerous situation if you needed to get out in an emergency. For that reason alone, i don't understand how your drive though passed safety codes.

Heaven forbid, you are in the wrong lane where you can only order via scanning a code through an app that you have to upload on your phone or wait in line to get out of the line to get back in the correct drive through line to give your order to one person who is slow at taking orders because most normal people need to pull past the order taker to look at the menu and decide what they want. Heaven forbid if they have a question.

There's more but if you can't tell already, I'm getting ptsd just thinking about my experience recently.

Young lady at the pickup window needs to go through basic customer service training. Wow, will be dining...

I came in with my two sons (1 and 5 years old). My 5 year old was excited to buy his own meal with the money he earned at home. He was most excited for his vanilla milkshake. We came and sat down to eat- the staff was courteous and friendly as usual but after finishing our delicious meal I decided it was mean to not get anything for my husband who was still working. We made our way up to the counter to order his meal to go when my 5 year old dropped his milkshake and immediately began to cry. I’m trying to hold my 1 year old (who can’t walk yet), pay and not spill anything else on the floor. It also became quite busy right as this was happening. The attendant helped me put in my card and then went and got him another half milkshake to stop him from crying. My food came out almost immediately and I was able to make my way out quickly with two happy kids. So grateful to the staff for going above and beyond for a mom out with her two kids alone! So impressed I’m literally writing this in the...

5 stars on the food and most employees, but 1 star for the drive-thru attendant/cashier. Overall, I give them 3 stars for the breakfast service today.

Today, I went to order breakfast, and my wife knew her order, right away. As I placed my wife's order, the drive-thru attendant was friendly. However, when I took a few seconds too long to figure out what I wanted, her tone changed to being annoyed. I guess I should've looked up their menu online, to not inconvenience her with the 10 seconds it took me to read the menu. I thought it wouldn't be a big deal, as there was only one car behind me.

At first, I thought it was maybe just "in my head". However, when I pulled up to the window, I heard her complaining to a co-worker, and the co-worker looked over at me, with a suspicious smile. Still, I wanted to give them the benefit of a doubt. Then later on I heard her complaining about another customer whose order she just took. Glad to hear that it wasn't just me who got...