Dunkin' — Restaurant in Towanda

This place must be where lobotomy patients end up after surgery. I stood there for 10 minutes before I was even acknowledged. In that time, I witnessed other customers standing there for ar least the same amount of time waiting for their order, only for the server to tell her that they don't make the thing she ordered....even though it appeared she had already paid for it. The server made it sound like it was the customer's fault, as she was local and should have known they don't serve what she ordered at that location. I watched another customer leave and heard the staff talking about how they think it was her drink that was on the counter but the label was turned so it was her fault for not checking all the cup labels. They then proceeded to keep telling me how short staffed they are; yet I kept seeing servers walking in and out from the back room without a care in the world about what's going on with their jobs.

I am seriously never going to Dunkin ever again. It's pretty much like this every one I go to. Should have called it Waitin instead of Dunkin. 15 minutes to get 1 cup of coffee??

I'd rather just drink water...

So a few months ago I did an online order. Arrived in store, super busy, so busy they had to stop making food all together. They put on my receipt " food credit" . I can't recall why it wasn't put on a gift card, but I figured it was due to the fact they were so busy, I understood, and it wasn't their fault. Well I kept forgetting about the food credit until recently. So I finally went in store, the owners were there working. I handed them my receipt that stated I had a food credit. I walk over to the waiting area and then the male owner comes and tells me he was not going to give me my food, nor give me my money back. He first stated I should've came back the day after for my food, then It should've been at least that same week, but no more then 30 days. ( My thought is my food credit should be just as valid as a gift card, which is good any time). We probably argued for a good 10 minutes. He finally agreed to give me my hot food, but didn't give me any of the donuts that were...

We waited over 15min with one person in front of us in line before anyone took any orders. Then when somebody finally took the order for the person in front of us they took the one order and went back to making the online orders and ignored the line of people that went all the way out the door. We waited another 10 min with No one taking orders at the counter until we just decided to go somewhere else. This sadly isn't even the first time something like this has happened. Also the owners are always quite rude and God forbid they mess up your order and you say something about it cause they with act like it's your own fault that they messed up your order. They have been short staffed for the last year at least and I get that but also I haven't even seen one new person hired there and doesn't seem like they are even trying to hire new employees. And the employees they have always seen to be taking smoke breaks and standing out side while they have a line of people...