Salvatore's Old Fashioned Pizzeria — Restaurant in Town/Village of East Rochester

My recent order from them was less than satisfactory. I ordered two subs and a side of fries for delivery, and the ordeal that followed left much to be desired.

Firstly, the delivery took an hour and 18 minutes to arrive, despite living just 3 blocks from the store. When I inquired about the status of my order at the 1 hour mark, I was assured that the fries had just been cooked and would be fresh and my order was on its way. However, upon arrival, I found the fries to be old, sweaty, and cold, which suggested they had been sitting for quite some time.

When I called to request a replacement for the fries, I was met with an unpleasant attitude from the worker, and it was clear that customer service was lacking. Eventually, they agreed to send a new order of fries, but when the delivery driver arrived, he, too, displayed an extremely unpleasant attitude.

To make matters worse, the delivery driver falsely accused me of swearing at the worker on the phone, adding to the overall unpleasantness of the experience. Throughout this entire ordeal, not a single apology was offered for the late and cold food.

Given the disappointing service and the decline in quality, I have decided not to use this Salvatores location or any other Salvatores in the future. It's unfortunate that what was once a reliable choice for a meal has deteriorated to this level of service and...

For Friday, where I work, we all agreed to order at Salvatores in East Rochester. I have tried another location. But this location the Calzone I order was the best! The breading was golden brown, the sausage and pepperoni was stacked throughout and DO NOT forget the mozzarella was oozzing!! I have baked my own bread and this does compare to be expertly baked. A pizza was ordered with mozzarella and pepperoni and was baked to perfection. I did taste the sauce and it was very good, another location lacked something, this sauce was good enough to try and ask for 2! the pizza had ingredients through out and they weren't skimpy. The parking is mainly on the side, not many places, but being most a take place, if you wait you will get a space. They do have ten dollar deals throughout the week. So I would check those deals out. Quick, easy, delicious for any day or when friends show up unexpectedly, order and quickly food is done, boom! Unfortunately, this place is not ADA compliant. The front door was a little hard to open due to the wind? There was a step. So if you are not real steady on your feet, just be a little careful. But, it shouldn't stop you...

Freaky incident here and not the first time. I work for Uber Eats too so I know the ins and outs of delivering for all different types of restaurants. First; I ordered food for delivery in about an hour. Was shocked for the first time ever to find out I got a delivery on its way in like 15 mins. 2nd; He got here and knocked. And knocked. And knocked. And knocked. I’m thinking to myself, “at what point will he just drop off the food and leave?!” After about 10 mins (no exaggeration) he finally called me. I told him to “leave it lol wth”. He told me I had to mark “contactless delivery”. Didn’t occur to him I guess that if I don’t answer to just leave it lol. Before Covid they would just leave it so why would it be different now? What if someone was napping? In class? As a delivery driver I always leave it without knocking out of respect. He not only knocked but did it repeatedly. Very disrespectful. 3rd; I didn’t get what I ordered. Not one blue cheese. I’m too aggravated at this point...