Taco Bell — Restaurant in Town/Village of East Rochester

After work on Friday night, I went through the drive-thru and ordered 2 cheese quesadillas, 2 spicy potato soft tacos, 2 large nacho fries, 1 cheesy bean and rice burrito, 2 sides of nacho cheese, and 1 side of guacamole. Even though there were only 5 cars ahead of me, I still ended up waiting 25 minutes. By the time I finally got my order, I was already frustrated and just wanted to leave. I trusted your employee to get my order right, but she seemed more focused on chatting with the line cook about her own meal. As a result, my order was wrong—I received a chicken quesadilla instead of the cheese one I ordered, and I’m a vegetarian. To make matters worse, both of my large nacho fries were missing, though the nacho cheese was included, and my guacamole was also missing. She even asked if I wanted any sauce packets, but despite me saying yes, none were included. While sauce packets are free, this just highlights your staff's incompetence even further. I ended up paying almost $30 for food I couldn’t eat. Since I didn’t want to drive back across town at 11 PM as I was already hungry, I had to go to another Taco Bell near my house. I have my receipt and am requesting a full refund. I’m not sure if I need to waste more of my time and gas and return to your restaurant for my refund.

It’s shocking to see so many reviews over the past 4-7 months mentioning similar issues with incorrect orders, and it seems like nothing is being done to fix them. I will be sending this exact message to the email you’ve provided to all the other reviews. I completed the survey on the receipt...

9:40 AM Wednesday 7/31. Not sure why but this location seems to have its lobby closed consistently. I walked up to the door (normal business hours), pulled on the handle, and the door was locked, so I put my head up to the glass just to see if they were even open and if anybody was inside. As I saw there were employees working, I went up to order in the drive-thru. Maybe I did something wrong here, and I apologize for that, but I struggled a bit in making the order as I was confused about some of the items and the girl at the drive thru was moving at a much faster pace. Meanwhile, as I'm ordering, I could hear some of the workers laughing, including the one actually taking my order. After paying and eating most of my burrito, I realised that they had messed the order up and it did not match the receipt. I drove back to the drive thru, I don't want to accuse them of lying, but they immediately claimed to suddenly be closed for maintenance. Like. What changed in that ten minutes? It kind of seems like the workers just do what ever they want here. I get it, I'm sure working at TBell can be a drag, but I'm not sure what I did to deserve that? Have a...

We have given them a shot a couple times now! Never again! Last time they literally just threw the ingredients into the wrapper folded it up and threw it into a bag! I'm not exaggerating at all! Can never get a order right! NEVER! I swear you have the biggest group of employees who clearly don't give a sh!t! Tonight, of course missing items (I absolutely just love paying for things and not getting them🙄) oh and nothing is made right! Culupa has an old oil soaked shell and an absolute mess as the sour cream seems to have been just thrown at it before being wrapped! Took one bite and tossed that nasty mess out. I guess they forgot what supreme means, I know remembering sour cream and TOMATOES is hard! The nacho fries are just a mushy mess and was shoved on top of the burrito, smashed mess! Was so excited for this location but it is not worth spending your money here, just flush it down the toilet instead. Oh and their excuse is "it was busy" 🤦🏻‍♀️ yes bc when it gets busy it's ok to literally just throw sh!t in a bag that you yourself would not want to eat that way! I get busy at work all the time but I would never send things out like this to...