Arby's — Restaurant in Town of Amherst

So very disappointed. My husband just went to our local Arby’s to pick up a late dinner. The main reasons that he went to the store himself rather than order delivery through DoorDash was because we had received a flyer in the mail with coupons that were only good in the store and also there was an item advertised in the flyer that my husband wanted to try that was not available on the DoorDash menu. So tell me why on my receipt it shows that despite handing the employee three separate coupons none of them were deducted from our total one was for a five dollar meal one was for two turnovers for $2.50 and one was for $1 fries. As you can see, I clearly clipped the coupons and the receipt does not show them.

According to my husband, the employee took the coupons, looked at them confused, tossed them on the counter, and left them there. Then proceeded to hang on to the receipt until the...

Usually I do not complain about missing items but I'm completely frustrated. Food prices have increased like crazy so me missing my fries is important to me. Especially when they cost $4.90 for a med. I contacted the store to let them know, they said a manager would be contacting me they did and a gift card was promised . So I had to call a second time a gift card was promised again by the GM. So I spoke to a manager and a General manager It's been 2 months and still nothing! This past Friday I went there thinking maybe they would just give me my fry and the Arby's supervisor said because I had a claim in they couldn't give it to me. ... The point is I paid for the fry and still have not got it! Why does this need to be so difficult? It's been a complete run around and none of the management have done nothing to...

Would’ve been nice for the people inside to get one thing right, spend 40 dollars in beef and cheddars and food to get home and find out they didn’t put cheese on anything!! Now it’s a complete waste of time to go alllll the way back just for them to put cheese on my cold sandwiches if they’re even open. Extremely disappointed since 2 Different people recited the order 3 times. Added 2 large orders of mozzarella sticks and received no marinara. Everyone seemed to be having too much fun dancing laughing and yelling having a great time, since you could hear them clear as day through the drive thru window. Your entire closing crew on 6/24/20 needs to be supervised like a daycare. Thanks for...