Charlie the Butcher's Kitchen — Restaurant in Town of Amherst

After what I experienced at 'Charlie the Butcher' you could not pay me a million dollars to return. What a nightmare!

First off the long wait at the entrance, there were only 2-3 people in line in front of me, yet we were wating in line at least 10 minutes to get waited on. Next, placed the order finally - for 3 roast beef sandwiches, one order of onion rings and one fries. No drinks. Now after paying, waiting for a very long time to receive order. I was standing with another one of my party near the counter commenting that I could see our food was sitting on a tray getting cold while the worker #1 (see photo) was carving up at least 3-4 more sandwiches - when she could have turned around and put our last sandwich on the tray - our food was sitting there for 5 minutes! I said to my friend, what the heck is our food is getting cold and they haven't put the last sandwich on our tray. Then the worker #1 overheard me and said, in a VERY rude/nasty tone 'You got a problem?!' I said "yes, our order is sitting there behind you getting cold - while we are waiting for another sandwich - and you are carving up several more ignoring that our food is getting cold." Then #2 worker (also very rude) mumbled to Worker #1, 'always these people complaining' and then they were snickering laughing in my face. I CANNOT believe that these two are even working with the public quite frankly. They should be sent to work in the warehouse or get a job not with the public.

To make matters worse after this awful attitude - Which I want to reiterate WAS ALL THEIR FAULT!! The food was one of the worst meals I have ever had - as well as my two guests - all in agreement. The onion rings were SO overcooked/burned, as well as the fries. I am not the only person who commented about this issue as well - on the way out I heard another individual comment about their burnt onion rings as well (to the #2 worker who said, 'yes I agree they are burned'. WHY WOULD YOU GIVE THEM to the customer if they were not cooked correctly?. Additionally, the beef as SO TOUGH - you could NOT chew threw it! We got the 'scraps' from the last hunk of beef that she was carving (the very end of it), and it was not edible. The rolls had SO MUCH salt on them, it was disgusting. The food also was barely warm - as it was sitting on the counter for as long as it did.

I also wanted to mention that the indoor temperature is FREEZING (they must keep it that cold to discourage people from lingering inside), the few tables that they had available no one wanted to sit inside because it was ice cold - but if you sit outside be prepared for constant wasps attacking your food.

This 'experience' was truly BEYOND awful and to know that for 3 lousy un-edible beef sandwiches, one burnt onion rings and one overcooked french fries, we were charged $37.79 is OUTRAGEOUS! We could have had a nice meal in an actual establishment with good food and nice wait staff - instead of garbage food and people who do not know how to act professionally. I would NEVER EVER recommend this place to anyone. Any positive reviews are probably paid - I cannot imagine the hype for overpriced grub quite frankly. I wish ZERO stars was an option, they do not deserve one...

Well I gave Charlie the Butcher's kitchen another chance to see if they had changed anything since my Yelp review. I was there during a week day lunch hour and it was very busy so I had to sit at the counter as there were no tables available. The counter was sticky and while sitting there I could look into the kitchen area. It was rather dirty and looked like no one has actually scrubbed the floor (or the counter) in a very long time. They actually cut your roast beef (or turkey) right in front of you so you know it is very fresh and hot. The rolls are great and any sandwich you could order is really very good. My problem is with the condiment stations. They have a couple of stations that everyone uses which are dirty and sticky to the touch. I used the squirt bottles and wished I had hand sanitizer before going back and touching the sandwich I had. An issue that can be easily fixed, but I guess no one considers hiring a full professional cleaning staff once a week which in my opinion would pay for itself. I would go back frequently if it was...

This place is just steeped in old timeyness. Step into a delightful time capsule where old-time charm envelops your senses. From the butcher apron uniforms to the glazed tiles and slender restroom doors, every detail transports you to another era. Order from the over counter menu board as you enter and settle in at your table to eagerly await your name to be called to pick up your order. The shaded outdoor seating adds to the ambiance. But the real star here is the fresh carved beef on weck—simply amazing! Picture succulent slices of perfectly seasoned beef, nestled within a soft, yet slightly crusty, kummelweck roll, delivering an explosion of flavors with every bite. The tenderness of the meat, combined with the soft but crusty salted roll with subtle hint of caraway, will have your taste buds dancing in delight. Don't miss the chance to experience this enchanting place and its mouthwatering culinary Buffalo area...