Moe's Southwest Grill — Restaurant in Town of Amherst

I was staying at a nearby hotel and arrived around 8:45 pm and I was so happy to see Moe's nearby and open until 10 pm! We don't have Moe's out in Vegas, and I remember liking it pretty well back in the day. Plus, it seemed like a better option that the usual fried, fatty fast food.

They were indeed open, but when I walked in the door at 8:50, the employees were already cleaning. Chairs were up so you couldn't sit in the dining room to eat, and all of the iced tea, lemonades, and the salsa bar had all been taken up already! WITH OVER AN HOUR UNTIL CLOSING TIME!

The food was even worse. It was obvious they had the food out of the warming tray, because everything was kind of just sitting out in bins on the counter. The employees acted like they were annoyed I had come in to eat, but it's worth noting that at least half a dozen more customers came in well after I had started to consume my meal.

The music in the restaurant was so loud that I literally could not hear what the employees behind the counter were saying to me. That's not cool when I need to tell them what I want in my burrito! None of the ingredients were labelled, so I had no idea what each type of rice was called, what the different sauces were called, etc., and the girl making my burrito acted like she thought I was totally stupid. The service was amateurish and unfriendly, which isn't a great combination.

I got through the line quickly and sat down to eat, and my food was cold. Not just lukewarm but straight up COLD. This was because the ingredients weren't being kept in any kind of warming tray, and they didn't even warm up or press my burrito or tortilla or anything. This was the most disappointing to me, having cold food!

I guess I should've complained, but what's the point? I had to beg for some small containers of salsa, which shouldn't have been my problem because THEY are the ones who took up the salsa bar way before closing. That is so irritating, the restaurants should not do that. If you close at 10, then close at 10, not 90 minutes before the posted time.

At least the tortilla chips were warm and tasty. Other than that, this was one of the most disappointing meals ever. I am upset that I wasted money and tummy room on Moe's. Not sure if it is just this location or the entire franchise, but...

Entirely inconsistent. They will let anyone work here regardless of their level of experience or capability. The food is never prepared the same and never prepared properly, there's always too much salt on the chips, half the time the queso is cold, and they give you less food than a real Moe's. Expect your $11 burrito to be half filled and mostly veggies, and expect the workers to make it with all the meat on the ends and the cheese crammed to the side. Absolutely a joke. Everything about the food is subpar and a horrible...

Always packed with students & a little over priced. There's a lot of authentic mexican places around who will charge you half the cost & provide a fresher taste but you are paying for the Moe's brand. The queso & guacamole are my two favorite...