Pistachio's — Restaurant in Town of Amherst

I give 4 stars for the Bravo Pasta. The "build your own" is a great service, and I'm always pleased with the result. But there's always a negative with something that popular; the line to get food is typically 20-25 minutes from the time you get there until getting your food. At peak times it's longer, and then there's the rare occasion when it's briefer. Next to Bravo Pasta is an area where sandwiches are made, and I've never seen more than 6 people waiting at any time, and some of them are probably there because they don't want to wait on the line for Bravo Pasta. At the risk of sounding cruel to those who would seek paninis, management should realize that there are just way too many people in the Bravo Pasta line, and replace the sandwich side with another Bravo Pasta station. There's more food downstairs in the food court, and I'm sure the sandwich diehards can find something palatable there. Another negative is that some students (i.e. children) just cut the Bravo Pasta line to join their friends who are already in line, and nobody says anything. I once spoke up, saying that it's not fair to the people already in line, and the person who cut (and friends) looked at me like I was insane. They'll have a wake-up call if they try that in the outside world, but the insular environment at school lets them get away with it, and they get to pretend like they're still in high school...

Pistachios used to be SOOoo much more better before covid. (I’ve been a customer since 2014). You can only order online through the UB app and this way of ordering is trash! I tried to place an order the whole last month and I was finally able to have the order go through today.

The pasta was mid compared to how it used to be. The portions used to be bigger- I only got 2 little cubes of chicken and two very tiny broccoli pieces in my pasta order.

You used to be able to tell the employees what veggies you wanted in your pasta order while they made it in front of you. You’re limited to like one veggie now online.

And because there’s an order limit, the atmosphere in the restaurant is dead to be honest. It used to be lively and everyone used to be so excited to stand in line and place their orders.

Bring back in store ordering please!! This mobile ordering process is ridiculous! I used to brag to people about how good this place was, very...

Very poor customer service and total lack of appreciation for customers. I went to place an order in person and pay cash, and like so many restaurants that do not make things easy for their customers, you now are told that they only take online orders. I spent 20-25 minutes downloading and registering on their stupid app and attempting to place an order just to get an app response stating that they are too busy and not taking anymore orders!?!? Well why the hell did you tell me to order through the app in the first place if you are too busy to boil pasta and charge $10 for something that costs .99 cents. Restaurants who severely understaff so the gluttonous owner can drive a brand new mercedes is not a good restaurant, exploits their employees and customers, and is not worth...