Tim Hortons — Restaurant in Town of Amherst

This location is normally my go to location as I’ve been here many of times and whenever they are out of something they tell me at the drive thru speaker upon ordering. However today that didn’t happen which was fine but problem came when I encountered the manager, Joann. This lady turned this minor situation into something that it didn’t need to be. It ended with the drive thru window getting slammed in my face mid conversation after her saying to me “I have a line, I don’t have time for this, do you want your money back or not”. All of this over an item, that I ordered and paid for but want available. She was rude over the fact how I paid for my order after I explained numerous of times I didn’t place a mobile order but yet paid through the app, which the cashier scanned. She tried to tell me I said mobile order, I said ma’am when I said I paid through the app, I never said mobile order and isn’t this scan and pay Through the app? She got pissed because I was clarifying it and told her she was rude and proceeded to the nastiest ever! Again over something so minor and the fact I kept questioning her is what she didn’t like. Mind you I still don’t have my money back. In any case this manager needs to be retrained on being a manager and better customer service. Sadly I can tell I’m not the first person she’s...

I've wanted give this place a bad rating for a long time but haven't because the staff is so nice, but I'm just so done with this place. I've been coming to this Tim Hortons for years now and I can guarantee it's not because they're good it's out of convenience. I am sooooooooo sick of them constantly getting my orders wrong. I am the kind of person who orders the same exact thing everyday and I have NEVER gotten the same cup of coffee twice from this place. They make it different every time. The reason I'm finally biting the bullet and leaving this review is because they are constantly giving me real sugar in my coffee when I ordered it with the sugar free vanilla syrup and splenda. I double check every time I order that they've got the sugar free part correct and they always do over the speaker, but whoever is actually making the coffees just doesn't care at all. They could literally kill someone with that mistake. I'm just so done...

I placed a mobile order for this tim hortons, the app specifically says “choose a location to see availability”. when i arrive to the store to pick up my order, only 2/5 things i ordered was actually available. at 11 am this store had NOTHING. not even a plain bagel. not to mention, the bag of donuts that they gave me instead of 3 different products they didn’t have were COVERED in the donut icing. i wasn’t even offered a refund. if i could give this location 0 stars i would. i understand everyone is understaffed but if you don’t have food to serve the customers, why are you even open? ended up going to the tim hortons down the street and they were fully stocked. i’ll make sure my friends know which tim...